QOF & General Practice Administrator in Birmingham

Iridium Medical Practice is seeking a motivated and organised QOF & General Practice Administrator to join our friendly and supportive primary care team.

Main duties of the job:

• This role combines Quality and Outcomes Framework (QOF) administration with general practice administrative duties.
• The successful candidate will work within the Practice Admin team with close support from Management and Planned Care Leads to ensure contractual compliance.

Job responsibilities:

• Manage and oversee patient recall systems for chronic disease management, QOF, and non-QOF recalls (e.g. DOAC monitoring), ensuring all patients eligible are identified, recalled, and followed when required.
• Monitor QOF indicators proactively and take appropriate action to support achievement of targets.
• Generate, analyse, and interpret QOF and performance reports to identify gaps and areas for improvement.
• Input, review, validate, and code QOF-related clinical data in line with national and contractual requirements.
• Add and maintain recalls triggered by secondary care instructions.
• Use Telephone, Email and SMS communication methods to invite patients for reviews and track responses.
• Monitor uptake and attendance, escalating concerns where required.
• Remain up to date with changes to QOF, contractual requirements, and NHS guidance, ensuring the practice remains compliant.
• Work closely with the Operations Manager and Admin Leads to develop and implement strategies to maximise QOF achievement.
• Provide administrative and data support to clinicians and the wider practice team.
• Support staff understanding of QOF processes and clinical systems where appropriate.

Person Specification:

• Strong organisational skills with excellent attention to detail.
• Proven ability to manage workload effectively and meet deadlines.
• Understanding of confidentiality, data protection, and information governance.
• Effective communication skills and ability to work collaboratively as part of a team.
• A minimum of 2 years experience in an administrative role within a GP practice.
• A minimum of 2 years demonstrable experience in QOF administration.
• A minimum of 2 years experience in clinical coding and patient recall systems.
• Proficiency in EMIS, with at least 2 years hands-on experience.
• Understanding of primary care contractual requirements.
• Experience using SMS messaging systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.