At a Glance
- Tasks: Provide top-notch customer service and troubleshoot inquiries in a fast-paced environment.
- Company: Join a passionate team at a leading medical device company in Bagshot.
- Benefits: Enjoy private medical insurance, pension scheme, and unlimited learning opportunities.
- Other info: Flexible work schedule with a supportive and inclusive company culture.
- Why this job: Kickstart your career in healthcare while making a real difference for patients.
- Qualifications: Strong communication skills and a willingness to learn; no degree required.
The predicted salary is between 20790 - 25410 £ per year.
About This Role
We are recruiting a motivated Customer Service Representative to join our UK Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere.
Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
Rare and exciting opportunity to kick off a career in the medical device industry.
Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey (GU19 5HL).
Responsibilities
- Inbound & Outbound Phone calls
- Salesforce ticket management
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
- Customer Service Activities
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients
- Utilise Salesforce tool to track patient and account interactions
Previous customer service administration experience is highly preferred, specifically in a healthcare setting.
Demonstrable ability to use available resources to problem-solve and collaborate with work partners to address process improvement opportunities.
Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results.
Maintain a positive attitude and working relationship with all customers, patients and i Rhythm associates.
Adhere to corporate policy and compliance standards in handling patient data.
Work Pattern
40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break.
There's flexibility in choosing which days follow each schedule.
This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
About You
- Demonstrated experience in delivering high-quality customer service via telephone and email
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Physical requirements include reaching, bending, and sitting, negligible lifting.
Degree not required, Secondary School and College qualifications preferred.
- Technical Skills Required
- MS Outlook, Word, Excel
- Teams
- Share Point / One Drive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
- What’s in it for you
- Private Medical & Dental insurance
- Pension Scheme (with company match)
- Employee Stock Purchase Plan
- Life Assurance
- Unlimited Access to Learning Platforms
- Paid Holidays & Leave
- Family Friendly Policies
- Cultural Committee/Charity events
• and so much!
Company Culture and Equal Opportunity
As a part of our core values, we ensure an inclusive workforce.
We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. i Rhythm Technologies, Inc. is an Equal Opportunity Employer.
We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. i Rhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system.
If you need such an accommodation, you may contact us at taops@irhythmtech. com.
Customer Service Representative UK in Bagshot employer: iRhythm UK
iRhythm UK provides a collaborative work environment that emphasizes professional growth and the delivery of exceptional patient care. Employees benefit from opportunities to enhance their skills while working in a supportive team atmosphere. The company's commitment to quality service makes it an attractive employer in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative UK in Bagshot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iRhythm UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iRhythm UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative UK in Bagshot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iRhythm UK:Your cover letter is your chance to shine! Tell us why you want to work at iRhythm UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iRhythm UK!
How to prepare for a job interview at iRhythm UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
