At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced healthcare environment.
- Company: Join iRhythm, a leader in digital healthcare transforming cardiac health solutions.
- Benefits: Enjoy private medical insurance, pension scheme, unlimited learning access, and more!
- Other info: Full-time on-site role in Bagshot, with excellent growth opportunities.
- Why this job: Kickstart your career in the medical device industry while making a real difference.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 23400 - 28600 £ per year.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.
We are recruiting a motivated Customer Service Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
Responsibilities include but are not limited to:
- Inbound & Outbound Phone calls
- Salesforce ticket management
- Inter-departmental communication
- Data entry across multiple systems
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
Customer Service Activities:
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Utilize Salesforce tool to track patient and account interactions
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern: 40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule. This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
About you:
- Demonstrated experience in delivering high-quality customer service via telephone and email
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills Required:
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer.
Customer Service Representative UK in Bagshot employer: iRhythm Technologies
At iRhythm Technologies, employees have the opportunity to grow their skills and careers while making a meaningful impact on cardiac health solutions. The company fosters a collaborative and fast-paced work environment, emphasizing operational excellence and a commitment to improving patient experiences. iRhythm is looking for innovative problem solvers who are passionate about shaping the future of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative UK in Bagshot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iRhythm Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iRhythm Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative UK in Bagshot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iRhythm Technologies:Your cover letter is your chance to shine! Tell us why you want to work at iRhythm Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iRhythm Technologies!
How to prepare for a job interview at iRhythm Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
