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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for cardiac health solutions.
- Company: Join iRhythm, a leader in cardiac health innovation.
- Benefits: Enjoy private medical insurance, pension scheme, and unlimited learning opportunities.
- Other info: Fast-paced, collaborative environment with flexible work hours.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience preferred; strong communication and IT skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. We collaborate, create, and reimagine what’s possible with a patient-first mindset and a commitment to improving lives.
We need builders like you — curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.
About This Role
We are recruiting a motivated Customer Care Representative to join our UK Operations Team. Our work environment is varied and fast-paced, with a collaborative atmosphere. We are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. This is a full-time, on-site position located at our office in Bagshot, Surrey.
Responsibilities
- Inbound & Outbound Phone calls
- Salesforce ticket management
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
Customer Service Activities
- Provide superior customer service by troubleshooting customer/patient inquiries/issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients
- Utilize Salesforce tool to track patient and account interactions
- Previous customer service administration experience is highly preferred, specifically in a healthcare setting
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Adhere to corporate policy and compliance standards in handling patient data
Work Pattern
40 hours per week, Monday – Friday: 2 days (8am – 5pm) and 3 days (9am – 5pm) with a 30-minute lunch break. There’s flexibility in choosing which days follow each schedule. This is a full-time on-site role in Bagshot, Surrey — remote or hybrid working is not offered due to role requirements.
About You
- Demonstrated experience in delivering high-quality customer service via telephone and email
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Degree not required; Secondary School and College qualifications preferred
Technical Skills Required
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
What’s in it for you
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and more.
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Customer Service Representative employer: iRhythm Technologies Ltd
Contact Detail:
iRhythm Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research iRhythm's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable with troubleshooting and problem-solving on the spot.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips on what the hiring managers are looking for, giving you an edge in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the iRhythm team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your previous customer service experience. We want to see how you've handled inquiries and resolved issues in the past, especially in a fast-paced environment like healthcare.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, so show us your strong verbal and written skills right from the start!
Tailor Your Application: Make sure to customise your application for this role. Mention specific responsibilities from the job description that resonate with your experience. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iRhythm Technologies Ltd
✨Know the Company Inside Out
Before your interview, take some time to research iRhythm and its mission in cardiac health. Understand their products and services, and think about how you can contribute to their patient-first mindset. This will show your genuine interest and help you connect your skills to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues effectively or improved processes. This will demonstrate your ability to handle customer inquiries and your commitment to quality results.
✨Familiarise Yourself with Salesforce
Even if you haven't used Salesforce before, it’s worth brushing up on the basics. Familiarity with the platform can give you an edge, as it’s a key tool for the role. Consider watching a few tutorial videos or reading up on its features to feel more confident discussing it during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, the training process, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.