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- Tasks: Join our team to handle customer service and operations in a fast-paced environment.
- Company: Dynamic medical device company focused on improving healthcare experiences.
- Benefits: Enjoy private medical insurance, pension scheme, and unlimited learning opportunities.
- Other info: Flexible work hours and a supportive team culture await you!
- Why this job: Kickstart your career in the medical industry while making a real difference.
- Qualifications: No degree needed, just a willingness to learn and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.
Responsibilities
- Patch device shipping, receiving processing and data uploading
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
Shipping Activities (Primary Responsibilities)
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
- Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time delivery, when appropriate.
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.
Intake Patch Activities (Primary Responsibilities)
- Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk
Customer Care Activities (Secondary Responsibilities)
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution.
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern
40 hours per week worked Monday – Friday: 2 days (8am – 5pm) and 3 days (9am – 5pm), there is flexibility on which days.
About you
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Degree not required, Secondary School and College qualifications preferred
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Strong IT/data entry skills
- Strong verbal and written communication skills
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills needed
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
What’s in it for you
- Private Medical & Dental insurance
- Pension Scheme (with company match)
- Employee Stock Purchase Plan
- Life Assurance
- Unlimited Access to Learning Platforms
- Paid Holidays & Leave
- Family Friendly Policies
- Cultural Committee/Charity events
- and so much!
Junior Operations & Customer Service Representative in Brighton employer: iRhythm Technologies Ltd
Contact Detail:
iRhythm Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Operations & Customer Service Representative in Brighton
✨Tip Number 1
Get to know the company! Research their values and mission, especially around operational excellence in healthcare. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with friends or family. This will boost your confidence and help you think on your feet during interviews.
✨Tip Number 3
Be ready to showcase your attention to detail. Prepare examples from your past experiences where you’ve had to be meticulous, whether in data entry or handling customer inquiries. This will demonstrate that you can meet the high standards they expect.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our collaborative environment right from the start.
We think you need these skills to ace Junior Operations & Customer Service Representative in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Operations & Customer Service Representative role. Highlight any relevant customer service experience and operational tasks you've handled in the past.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the medical device industry and how you can contribute to our team. Keep it concise but engaging, showing us why you're the perfect fit.
Show Off Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. This will demonstrate your attention to detail and commitment to quality, which we value highly at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at iRhythm Technologies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Junior Operations & Customer Service Representative. Familiarise yourself with the key tasks like data entry, shipping activities, and customer service inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated in past roles or experiences. Whether it’s resolving customer issues or collaborating with team members, be ready to share specific instances that highlight your skills.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, think of examples where your attention to detail made a difference. You might want to discuss how you’ve handled data entry or ensured compliance with quality standards in previous jobs or projects.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Practice responding to potential situations you might face, such as handling a difficult customer or managing multiple tasks under pressure. This will show that you're proactive and prepared for the fast-paced environment.