Junior Intake, Shipping & Operations Representative in Brighton

We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. This is a rare and exciting opportunity to begin a career in the medical device industry. This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.

Responsibilities

• Patch device shipping, receiving processing and data uploading
• Inter-departmental communication
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Customer service enquiries
• Proactive project work to improve service offering

Shipping Activities (Primary Responsibilities)

• Examines outgoing shipments to ensure shipments meet specifications.
• Communicates discrepancies between physical product and paperwork as needed.
• Verifies the accuracy of the data and initiates corrections when needed.
• Coordinates special shipping as defined by Customer Service via QAD.
• Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
• Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time delivery, when appropriate.
• Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
• Prepares bills of lading and maintains documentation of goods shipped.

Intake Patch Activities (Primary Responsibilities)

• Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
• Patch data upload via Z-trans system
• Patch diary data entry into the Z-trans system
• Upload patch data to Zeus QA tool
• Device and Patient Symptom Diary Storage
• Communicating with Management any potential system or device issues or risk

Customer Care Activities (Secondary Responsibilities)

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
• Adhere to corporate policy and compliance standards in handling patient data.

Work Pattern

40 hours per week worked Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.

About You

• Bright, confident and articulate with a willingness to learn
• Responsible and accountable
• Degree not required, Secondary School and College qualifications preferred
• Physical requirements include reaching, bending, and sitting, negligible lifting
• Strong IT/data entry skills
• Strong verbal and written communication skills
• Ability to work in a team environment, supporting the objectives and goals of the organization.
• Ability to lone work
• Good time management skills
• Flexibility in work assignments; able to rapidly adjust priorities when business needs change

Technical Skills Needed

• MS Outlook, Word, Excel, Teams
• SharePoint/OneDrive
• Telephone Systems
• Good data entry skills
• Preferable experience in Salesforce but not required

What’s in it for you

iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!