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- Tasks: Join our team to handle customer service and operations in a fast-paced environment.
- Company: Exciting medical device company focused on improving healthcare experiences.
- Benefits: Private medical insurance, pension scheme, unlimited learning access, and paid holidays.
- Other info: Flexible working hours and a collaborative team atmosphere.
- Why this job: Kickstart your career in the medical industry while making a real difference.
- Qualifications: No degree required; secondary school or college qualifications preferred.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.
Responsibilities
- Patch device shipping, receiving processing and data uploading
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
Shipping Activities (Primary Responsibilities)
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
- Modifies method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on-time delivery when appropriate.
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.
Intake Patch Activities (Primary Responsibilities)
- Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk
Customer Care Activities (Secondary Responsibilities)
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution.
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work Pattern
40 hours per week worked Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm). There is flexibility on which days.
About You
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Degree not required, Secondary School and College qualifications preferred
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Strong IT/data entry skills
- Strong verbal and written communication skills
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills Needed
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
What’s in it for you
- Private Medical & Dental insurance
- Pension Scheme (with company match)
- Employee Stock Purchase Plan
- Life Assurance
- Unlimited Access to Learning Platforms
- Paid Holidays & Leave
- Family Friendly Policies
- Cultural Committee/Charity events
Junior Customer Service & Operations Representative in Brighton employer: iRhythm Technologies Ltd
Contact Detail:
iRhythm Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Service & Operations Representative in Brighton
✨Tip Number 1
Get to know the company! Research their values and mission, especially around operational excellence in healthcare. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being articulate and confident is key. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Think of ways you can improve their service offering or streamline operations. Bring these ideas up in your conversation to demonstrate your initiative and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate online platforms, which is a bonus for this role!
We think you need these skills to ace Junior Customer Service & Operations Representative in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Customer Service & Operations Representative role. Highlight any relevant customer service experience and data entry skills to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you want to join our team and how you can contribute to improving healthcare and patient experiences.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase any previous experience where you’ve excelled in customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our UK Operations Team!
How to prepare for a job interview at iRhythm Technologies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Junior Customer Service & Operations Representative. Familiarise yourself with tasks like data entry, shipping activities, and customer service inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is key in this position, prepare to showcase your verbal and written skills during the interview. Think of examples where you've successfully communicated with customers or team members, and be ready to discuss how you handle inquiries and resolve issues.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, so come prepared with examples that illustrate your attention to detail. Whether it’s a project you worked on or a task you completed, explain how you ensured everything was correct and met specifications. This will show that you take quality seriously.
✨Demonstrate Your Willingness to Learn
As a Junior representative, showing a willingness to learn and adapt is vital. Be ready to discuss how you’ve approached learning new systems or processes in the past. Mention any relevant experience with IT tools like MS Outlook, Excel, or even Salesforce, as this will highlight your readiness to grow in the role.