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- Tasks: Join our team to manage shipping, customer service, and improve healthcare operations.
- Company: Dynamic medical device company focused on operational excellence.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Fast-paced, collaborative atmosphere with opportunities for growth.
- Why this job: Kick-start your career in the medical industry with real impact on patient experiences.
- Qualifications: Strong communication skills and a willingness to learn; secondary school qualifications preferred.
The predicted salary is between 25000 - 32000 £ per year.
We are recruiting a motivated Junior Operations & Customer Service Representative to join our UK Intake, Shipping & Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
Please note: this is a full‑time, on‑site position located at our office in Bagshot, Surrey.
Main duties of the job:- Patch device shipping, receiving processing and data uploading
- Inter‑departmental communication
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Proactive project work to improve service offering
SHIPPING ACTIVITIES (Primary Responsibilities):
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
- Modifies method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time delivery, when appropriate.
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.
INTAKE PATCH ACTIVITIES (Primary Responsibilities):
- Receiving and processing of the patch device (de‑kitting and verification of patient information in ZioReports.com)
- Patch diary data entry into the Z‑trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk
CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one‑call resolution.
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern:
40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There’s flexibility in choosing which days follow each schedule. This is a full‑time on‑site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
Knowledge, skills and abilities:
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Physically fit as requirements include reaching, bending, and sitting, negligible lifting
- Strong verbal and written communication skills
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change.
Technical Skills needed:
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Preferable experience in Salesforce but not required
Qualifications:
- Secondary School and College qualifications preferred
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience, excellent salary & benefits.
Junior Operations & Customer Service Representative in Bagshot employer: iRhythm Technologies Ltd
Contact Detail:
iRhythm Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Operations & Customer Service Representative in Bagshot
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they focus on operational excellence in healthcare. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be proactive! Think about ways you can improve processes or enhance customer service. Bring these ideas up during your interview to demonstrate your initiative and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the exciting world of medical devices.
We think you need these skills to ace Junior Operations & Customer Service Representative in Bagshot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Operations & Customer Service Representative role. Highlight any relevant experience in customer service or operations, and don’t forget to mention your attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re passionate about improving healthcare and how you can contribute to our team.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your verbal and written skills. Use clear and concise language, and don’t hesitate to demonstrate your proactive approach to problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Bagshot office!
How to prepare for a job interview at iRhythm Technologies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like shipping activities and customer care. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past experiences. Whether it’s resolving customer issues or coordinating with team members, be ready to share specific instances that highlight your abilities.
✨Demonstrate Attention to Detail
Given the importance of accuracy in shipping and data processing, think of examples where your attention to detail made a difference. You could mention a time when you caught an error before it became a bigger issue, showcasing your proactive approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service or operational challenges. Practice responding to scenarios where you need to troubleshoot or improve a process, as this will show your problem-solving skills and adaptability.