We are recruiting a motivated Customer Service Representative to join our UK Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
We are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.
Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey (GU19 5HL).
Responsibilities include but are not limited to:
Inbound & Outbound Phone calls
Salesforce ticket management
Inter-departmental communication
Accuracy, attention to detail and strong communication skills
Understanding and adhering to Quality System requirements
Proactive project work to improve service offering
Customer Service Activities:
Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
Utilize Salesforce tool to track patient and account interactions
Previous customer service administration experience is highly preferred, specifically in a healthcare setting
Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Adhere to corporate policy and compliance standards in handling patient data.
What’s in it for you:
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
About you:
Demonstrated experience in delivering high-quality customer service via telephone and emailStrong verbal and written communication skillsStrong IT/data entry skillsBright, confident and articulate with a willingness to learnResponsible and accountableAbility to work in a team environment, supporting the objectives and goals of the organizationAbility to lone workGood time management skillsFlexibility in work assignments; able to rapidly adjust priorities when business needs changePhysical requirements include reaching, bending, and sitting, negligible liftingDegree not required, Secondary School and College qualifications preferred
Technical Skills Required:
MS Outlook, Word, Excel, TeamsSharePoint/OneDriveTelephone SystemsGood data entry skillsPreferable experience in Salesforce but not required
