At a Glance
- Tasks: Lead support for HR & Payroll applications and drive continuous improvements.
- Company: Established UK organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary up to £67,000 plus benefits and hybrid working.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real impact by enhancing critical HR systems and leading a dynamic team.
- Qualifications: Experience with Oracle E-Business Suite HR & Payroll and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
- Role Type: Permanent
- Overview
We are supporting a large, well-established UK organisation in the search for an experienced Application Support Lead to take ownership of the support and continuous improvement of its HR & Payroll application landscape.
Key Responsibilities
- Lead the day-to-day support of HR & Payroll applications, ensuring incidents, service requests and problems are managed effectively in line with agreed SLAs.
- Provide technical leadership and guidance to Application Analysts, acting as the senior escalation point for complex application issues.
- Work closely with HR and Payroll stakeholders to ensure systems continue to meet operational and statutory requirements.
- Coordinate application upgrades, patches and annual legislative updates across the HR & Payroll estate.
- Identify opportunities to improve existing functionality and support the delivery of enhancements and system changes.
- Carry out root cause analysis, trend identification and proactive problem management to improve system performance and stability.
- Liaise with third-party support partners and vendors to manage incidents, fixes and future product roadmaps.
- Maintain accurate system documentation, support processes and operational procedures.
- Represent the HR & Payroll application function within wider IT and business forums, ensuring effective stakeholder communication throughout.
Essential Skills and Experience
- Proven experience supporting Oracle E-Business Suite HR & Payroll applications, ideally within an Oracle R12 environment.
- Strong understanding of Oracle HR, Payroll, OTL, SSHR and associated modules.
- Hands-on experience with Oracle Reports, forms customisation, SQL and PL/SQL troubleshooting.
- Experience supporting payroll processing, statutory updates and other business-critical HR system activities.
- Strong understanding of Oracle customisations, CEMLIs, workflows, flexfields and concurrent programs.
- Previous experience leading an application support team or acting as the senior technical escalation point within a support function.
- Excellent analytical and problem-solving skills, with the ability to diagnose complex cross-functional issues.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across both technical and business teams.
- Experience supporting additional HR technologies such as Kronos or Talentlink would be advantageous.
If you have strong experience with the skill set above and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Please note
All applicants must have full rights to work in the UK without any current or future requirement for sponsorship.
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Application Support Lead in Motherwell employer: IRG Digital
Join a well-established UK organisation in Motherwell as an Application Support Lead, where you will play a pivotal role in enhancing HR & Payroll applications. With a strong focus on employee growth and a collaborative work culture, the company offers competitive salaries, comprehensive benefits, and opportunities for continuous improvement and professional development. Experience a supportive environment that values innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
