At a Glance
- Tasks: Design and enhance Microsoft Dynamics 365 solutions for customer service transformation.
- Company: Leading tech consultancy with a focus on innovative customer service programmes.
- Benefits: Competitive day rate, fully remote work, and flexible contract terms.
- Other info: Opportunity to work independently in a consultancy-led environment.
- Why this job: Join a dynamic team and make a real impact in customer service innovation.
- Qualifications: Fluent in Spanish with strong Dynamics 365 and development skills.
Location: Fully Remote
Role Type: Contract
Day Rate: Up to £650 per day (Outside IR35)
Overview: Our client is a leading technology consultancy delivering customer service transformation programmes for enterprise organisations across Europe. As part of a major Microsoft Dynamics initiative, they are seeking an experienced Dynamics 365 CE Consultant to support the design, configuration and integration of a modern customer service environment. This is a fully remote, Outside IR35 opportunity for an initial 6 months.
Key Responsibilities:
- Design, configure and enhance Microsoft Dynamics 365 Customer Service solutions to support evolving business requirements
- Develop, maintain and optimise integrations within Copilot Service Workspace
- Configure and implement Channel Integration Framework (CIF) solutions to connect external applications and services
- Design and deliver embedded application experiences within Dynamics using container-based integration approaches
- Develop custom frontend functionality and business logic using JavaScript and TypeScript
- Leverage Microsoft APM SDK to enable seamless application integration and improve user experiences
- Collaborate with business stakeholders, product owners and delivery teams to translate requirements into effective technical solutions
- Participate in Agile ceremonies including sprint planning, stand-ups, backlog refinement and retrospectives
- Troubleshoot and resolve complex integration and application issues across the Dynamics ecosystem
- Contribute to solution design discussions, technical documentation and best practice development
Essential Skills and Experience:
- Fluent in Spanish
- Strong hands-on experience with Microsoft Dynamics 365 Customer Service
- Proven experience working with Copilot Service Workspace and related integrations
- Experience implementing and configuring Channel Integration Framework (CIF)
- Strong JavaScript and TypeScript development skills
- Experience integrating external applications within Dynamics 365 environments
- Knowledge of Microsoft APM SDK and application integration frameworks
- Experience designing and implementing embedded applications within Dynamics
- Strong understanding of Customer Engagement (CE) architecture and best practices
- Experience working within Agile delivery environments
- Proficiency with Jira and Agile delivery methodologies
- Excellent stakeholder management and communication skills
- Ability to work independently within a consultancy-led delivery environment
If you have strong experience with the skill set above, and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Microsoft Dynamics Consultant employer: IRG Digital
Join a leading technology consultancy that champions innovation and transformation in customer service for enterprise organisations across Europe. With a fully remote work culture, we offer competitive day rates and the flexibility to thrive in your role as a Microsoft Dynamics 365 CE Consultant. Our commitment to employee growth is evident through collaborative Agile practices and opportunities to engage with cutting-edge technologies, making this an ideal environment for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Microsoft Dynamics Consultant role. You never know who might have a lead or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements with Microsoft Dynamics 365. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to Dynamics 365 CE. Think about how you can demonstrate your experience with Copilot Service Workspace and CIF solutions. We want you to shine in those interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Microsoft Dynamics Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Show Off Your Spanish Skills:Since this role requires fluency in Spanish, make sure to mention your language skills prominently. If you’ve worked in Spanish-speaking environments or have relevant certifications, let us know!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and how it relates to the role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IRG Digital
✨Know Your Dynamics Inside Out
Make sure you brush up on your Microsoft Dynamics 365 Customer Service knowledge. Be ready to discuss specific features, configurations, and integrations you've worked on. This will show that you're not just familiar with the platform but can also bring valuable insights to the table.
✨Show Off Your Spanish Skills
Since this role requires fluency in Spanish, practice speaking about your experience and technical skills in Spanish. You might be asked to explain complex concepts in Spanish during the interview, so being prepared will give you an edge.
✨Prepare for Technical Questions
Expect questions around JavaScript, TypeScript, and integration frameworks like CIF. Brush up on your coding skills and be ready to solve problems on the spot. It’s a good idea to have examples of past projects where you’ve implemented these technologies.
✨Understand Agile Methodologies
Familiarise yourself with Agile practices, especially if you've participated in ceremonies like sprint planning or retrospectives. Be prepared to discuss how you've contributed to Agile teams in the past and how you can apply those experiences to this role.
