At a Glance
- Tasks: Design and enhance Microsoft Dynamics 365 solutions for customer service transformation.
- Company: Leading tech consultancy with a focus on innovative customer service programmes.
- Benefits: Competitive day rate, fully remote work, and flexible contract terms.
- Other info: Opportunity to work independently in a consultancy-led environment.
- Why this job: Join a dynamic team and make a real impact in customer service innovation.
- Qualifications: Fluent in Spanish with strong Dynamics 365 and development skills.
Location: Fully Remote
Role Type: Contract
Day Rate: Up to £650 per day (Outside IR35)
Overview:
Our client is a leading technology consultancy delivering customer service transformation programmes for enterprise organisations across Europe. As part of a major Microsoft Dynamics initiative, they are seeking an experienced Dynamics 365 CE Consultant to support the design, configuration and integration of a modern customer service environment. This is a fully remote, Outside IR35 opportunity for an initial 6 months.
Key Responsibilities:
- Design, configure and enhance Microsoft Dynamics 365 Customer Service solutions to support evolving business requirements
- Develop, maintain and optimise integrations within Copilot Service Workspace
- Configure and implement Channel Integration Framework (CIF) solutions to connect external applications and services
- Design and deliver embedded application experiences within Dynamics using container-based integration approaches
- Develop custom frontend functionality and business logic using JavaScript and TypeScript
- Leverage Microsoft APM SDK to enable seamless application integration and improve user experiences
- Collaborate with business stakeholders, product owners and delivery teams to translate requirements into effective technical solutions
- Participate in Agile ceremonies including sprint planning, stand-ups, backlog refinement and retrospectives
- Troubleshoot and resolve complex integration and application issues across the Dynamics ecosystem
- Contribute to solution design discussions, technical documentation and best practice development
Essential Skills and Experience:
- Fluent in Spanish
- Strong hands-on experience with Microsoft Dynamics 365 Customer Service
- Proven experience working with Copilot Service Workspace and related integrations
- Experience implementing and configuring Channel Integration Framework (CIF)
- Strong JavaScript and TypeScript development skills
- Experience integrating external applications within Dynamics 365 environments
- Knowledge of Microsoft APM SDK and application integration frameworks
- Experience designing and implementing embedded applications within Dynamics
- Strong understanding of Customer Engagement (CE) architecture and best practices
- Experience working within Agile delivery environments
- Proficiency with Jira and Agile delivery methodologies
- Excellent stakeholder management and communication skills
- Ability to work independently within a consultancy-led delivery environment
If you have strong experience with the skill set above, and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Microsoft Dynamics Consultant in London employer: IRG Digital
Join a leading technology consultancy that champions innovation and transformation in customer service for enterprise organisations across Europe. With a fully remote work environment, competitive day rates, and a culture that fosters collaboration and professional growth, this role offers you the chance to make a significant impact while enjoying the flexibility of working from anywhere. Embrace the opportunity to enhance your skills in Microsoft Dynamics 365 within a supportive team that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics Consultant in London
✨Network Like a Pro
Get out there and connect with people in the industry! Use LinkedIn to reach out to current Microsoft Dynamics professionals or join relevant groups. You never know who might have the inside scoop on job openings.
✨Show Off Your Skills
When you land an interview, be ready to demonstrate your expertise. Prepare examples of how you've tackled challenges with Microsoft Dynamics 365 and be ready to discuss your experience with JavaScript and TypeScript. Let your skills shine!
✨Tailor Your Approach
Make sure to tailor your conversations and presentations to the specific needs of the company. Research their projects and think about how your experience with Copilot Service Workspace can add value to their team.
✨Apply Through Our Website
Don’t forget to apply through our website for the best chance at landing that role! We’re always looking for talented individuals like you, and applying directly can help us spot your application faster.
We think you need these skills to ace Microsoft Dynamics Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 Customer Service and any relevant projects. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Show Off Your Language Skills:Since this role requires fluency in Spanish, make sure to mention your language skills prominently. If you’ve worked in bilingual environments or have any certifications, include those too – it’ll give you an edge!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Highlight your key experiences that align with the responsibilities listed.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IRG Digital
✨Know Your Dynamics Inside Out
Make sure you brush up on your Microsoft Dynamics 365 Customer Service knowledge. Be ready to discuss specific features, configurations, and integrations you've worked on. This will show that you're not just familiar with the platform but can also bring valuable insights to the table.
✨Showcase Your Spanish Skills
Since this role requires fluency in Spanish, practice speaking about your experience and technical skills in Spanish. You might be asked to explain complex concepts in Spanish during the interview, so being prepared will demonstrate your language proficiency and confidence.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions, especially around Copilot Service Workspace and Channel Integration Framework (CIF). Review common integration scenarios and be ready to troubleshoot hypothetical issues. This will highlight your problem-solving skills and technical expertise.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working within Agile environments, be prepared to discuss your experience with Agile ceremonies like sprint planning and retrospectives. Share examples of how you've contributed to team dynamics and project success in previous roles.
