At a Glance
- Tasks: Design and enhance Microsoft Dynamics 365 solutions for customer service transformation.
- Company: Leading tech consultancy with a focus on innovative customer service programmes.
- Benefits: Competitive day rate, fully remote work, and flexible contract terms.
- Other info: Opportunity to work independently in a consultancy-led environment.
- Why this job: Join a dynamic team and make a real impact in customer service innovation.
- Qualifications: Fluent in Spanish with strong Dynamics 365 and development skills.
Location: Fully Remote
Role Type: Contract
Day Rate: Up to £650 per day (Outside IR35)
Overview:
Our client is a leading technology consultancy delivering customer service transformation programmes for enterprise organisations across Europe. As part of a major Microsoft Dynamics initiative, they are seeking an experienced Dynamics 365 CE Consultant to support the design, configuration and integration of a modern customer service environment. This is a fully remote, Outside IR35 opportunity for an initial 6 months.
Key Responsibilities:
- Design, configure and enhance Microsoft Dynamics 365 Customer Service solutions to support evolving business requirements
- Develop, maintain and optimise integrations within Copilot Service Workspace
- Configure and implement Channel Integration Framework (CIF) solutions to connect external applications and services
- Design and deliver embedded application experiences within Dynamics using container-based integration approaches
- Develop custom frontend functionality and business logic using JavaScript and TypeScript
- Leverage Microsoft APM SDK to enable seamless application integration and improve user experiences
- Collaborate with business stakeholders, product owners and delivery teams to translate requirements into effective technical solutions
- Participate in Agile ceremonies including sprint planning, stand-ups, backlog refinement and retrospectives
- Troubleshoot and resolve complex integration and application issues across the Dynamics ecosystem
- Contribute to solution design discussions, technical documentation and best practice development
Essential Skills and Experience:
- Fluent in Spanish
- Strong hands-on experience with Microsoft Dynamics 365 Customer Service
- Proven experience working with Copilot Service Workspace and related integrations
- Experience implementing and configuring Channel Integration Framework (CIF)
- Strong JavaScript and TypeScript development skills
- Experience integrating external applications within Dynamics 365 environments
- Knowledge of Microsoft APM SDK and application integration frameworks
- Experience designing and implementing embedded applications within Dynamics
- Strong understanding of Customer Engagement (CE) architecture and best practices
- Experience working within Agile delivery environments
- Proficiency with Jira and Agile delivery methodologies
- Excellent stakeholder management and communication skills
- Ability to work independently within a consultancy-led delivery environment
If you have strong experience with the skill set above, and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Microsoft Dynamics Consultant in Leeds employer: IRG Digital
As a leading technology consultancy, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With fully remote opportunities, competitive day rates, and a commitment to professional development, we offer a unique environment where skilled consultants can make a significant impact on customer service transformation projects across Europe. Join us to collaborate with talented professionals and enhance your career in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics Consultant in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements with Microsoft Dynamics 365. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to Dynamics 365 and your experience. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Microsoft Dynamics Consultant in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 Customer Service and any relevant projects. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Show Off Your Language Skills:Since this role requires fluency in Spanish, make sure to mention your language skills prominently. We love seeing candidates who can communicate effectively in both English and Spanish, so let us know how you’ve used your language skills in a professional setting.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at IRG Digital
✨Know Your Dynamics Inside Out
Make sure you brush up on your Microsoft Dynamics 365 Customer Service knowledge. Be ready to discuss specific features, configurations, and integrations you've worked on. This will show that you're not just familiar with the platform but can also bring valuable insights to the table.
✨Showcase Your Spanish Skills
Since this role requires fluency in Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to explain technical concepts or past experiences in Spanish, so practice articulating your thoughts clearly in both languages.
✨Prepare for Technical Questions
Expect questions about your experience with Copilot Service Workspace, Channel Integration Framework, and JavaScript/TypeScript development. Have examples ready that highlight your problem-solving skills and how you've tackled complex integration issues in previous roles.
✨Emphasise Your Agile Experience
As the role involves working within Agile environments, be ready to discuss your experience with Agile methodologies. Talk about your participation in sprint planning, stand-ups, and retrospectives, and how these practices have helped you deliver successful projects.
