At a Glance
- Tasks: Design and enhance Microsoft Dynamics 365 solutions for customer service transformation.
- Company: Leading tech consultancy with a focus on innovative customer service programmes.
- Benefits: Competitive day rate, fully remote work, and flexible contract terms.
- Other info: Opportunity to work independently in a consultancy-led environment.
- Why this job: Join a dynamic team and make a real impact in customer service innovation.
- Qualifications: Fluent in Spanish with strong Dynamics 365 and development skills.
Location: Fully Remote
Role Type: Contract
Day Rate: Up to £650 per day (Outside IR35)
Overview:
Our client is a leading technology consultancy delivering customer service transformation programmes for enterprise organisations across Europe. As part of a major Microsoft Dynamics initiative, they are seeking an experienced Dynamics 365 CE Consultant to support the design, configuration and integration of a modern customer service environment. This is a fully remote, Outside IR35 opportunity for an initial 6 months.
Key Responsibilities:
- Design, configure and enhance Microsoft Dynamics 365 Customer Service solutions to support evolving business requirements
- Develop, maintain and optimise integrations within Copilot Service Workspace
- Configure and implement Channel Integration Framework (CIF) solutions to connect external applications and services
- Design and deliver embedded application experiences within Dynamics using container-based integration approaches
- Develop custom frontend functionality and business logic using JavaScript and TypeScript
- Leverage Microsoft APM SDK to enable seamless application integration and improve user experiences
- Collaborate with business stakeholders, product owners and delivery teams to translate requirements into effective technical solutions
- Participate in Agile ceremonies including sprint planning, stand-ups, backlog refinement and retrospectives
- Troubleshoot and resolve complex integration and application issues across the Dynamics ecosystem
- Contribute to solution design discussions, technical documentation and best practice development
Essential Skills and Experience:
- Fluent in Spanish
- Strong hands-on experience with Microsoft Dynamics 365 Customer Service
- Proven experience working with Copilot Service Workspace and related integrations
- Experience implementing and configuring Channel Integration Framework (CIF)
- Strong JavaScript and TypeScript development skills
- Experience integrating external applications within Dynamics 365 environments
- Knowledge of Microsoft APM SDK and application integration frameworks
- Experience designing and implementing embedded applications within Dynamics
- Strong understanding of Customer Engagement (CE) architecture and best practices
- Experience working within Agile delivery environments
- Proficiency with Jira and Agile delivery methodologies
- Excellent stakeholder management and communication skills
- Ability to work independently within a consultancy-led delivery environment
If you have strong experience with the skill set above, and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Microsoft Dynamics Consultant in Glasgow employer: IRG Digital
As a leading technology consultancy, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With fully remote opportunities, competitive day rates, and a commitment to professional development, we offer a unique environment where skilled consultants can make a significant impact on customer service transformation projects across Europe. Join us to collaborate with talented professionals and enhance your career in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics Consultant in Glasgow
✨Network Like a Pro
Get out there and connect with people in the industry! Use LinkedIn to reach out to current or former employees of companies you're interested in. A friendly message can go a long way in getting your foot in the door.
✨Show Off Your Skills
When you land an interview, be ready to showcase your expertise with Microsoft Dynamics 365. Prepare examples of past projects where you've designed or configured solutions, and don't forget to highlight your JavaScript and TypeScript skills!
✨Ask Smart Questions
During interviews, ask insightful questions about the company's use of Dynamics 365 and their customer service transformation goals. This shows you're genuinely interested and helps you understand how you can contribute to their success.
✨Apply Through Our Website
Don't forget to apply through our website for the best chance at landing that contract! We want to see your application and help you get started on this exciting journey as a Microsoft Dynamics Consultant.
We think you need these skills to ace Microsoft Dynamics Consultant in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 Customer Service and any relevant projects. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Show Off Your Language Skills:Since this role requires fluency in Spanish, make sure to mention your language skills prominently. If you’ve worked on projects in Spanish or with Spanish-speaking clients, let us know!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and how it relates to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IRG Digital
✨Know Your Dynamics Inside Out
Make sure you brush up on your Microsoft Dynamics 365 Customer Service knowledge. Be ready to discuss specific features, configurations, and integrations you've worked on. This will show that you're not just familiar with the platform but can also bring valuable insights to the table.
✨Showcase Your Spanish Skills
Since this role requires fluency in Spanish, practice discussing technical concepts in both English and Spanish. You might be asked to explain a solution or integration in Spanish, so being prepared will demonstrate your language proficiency and adaptability.
✨Prepare for Agile Discussions
Familiarise yourself with Agile methodologies and be ready to discuss your experience in Agile ceremonies. Think of examples where you've contributed to sprint planning or retrospectives, as this will highlight your collaborative skills and understanding of Agile practices.
✨Bring Real-World Examples
Have a few case studies or examples from your previous work ready to share. Focus on how you designed and implemented solutions, tackled challenges, and collaborated with stakeholders. This will help the interviewers see how you can apply your skills in their environment.
