At a Glance
- Tasks: Build long-term client relationships and drive account growth in a dynamic digital agency.
- Company: Established digital consultancy in the heart of Manchester with a hybrid work model.
- Benefits: Competitive salary up to £42k, commission potential, and flexible working arrangements.
- Other info: Exciting opportunities for career growth in a fast-paced agency environment.
- Why this job: Join a vibrant team and make a real impact on client success and satisfaction.
- Qualifications: 2+ years in Account Management with strong relationship-building and communication skills.
The predicted salary is between 42000 - 42000 £ per year.
We are supporting an established digital consultancy in Manchester that is looking to appoint an experienced Senior Account Manager. This is a key role within a growing client services function, focused on building long-term client relationships, providing strategic consultancy, and driving sustainable account growth whilst working closely with senior leadership, delivery teams and technical specialists.
Key Responsibilities:
- Build and develop long-term relationships with key client stakeholders, acting as the primary strategic contact across your account portfolio.
- Lead regular strategic account meetings, Quarterly Business Reviews and planning workshops focused on client objectives, satisfaction and future opportunities.
- Work closely with internal delivery and technical teams to ensure a joined-up client experience and successful long-term outcomes.
- Identify opportunities for account growth through upselling, cross-selling and strategic consultancy.
- Support commercial discussions, account planning, forecasting and contract renewals.
- Monitor client satisfaction, proactively manage risks, and maintain exceptional levels of client service.
- Maintain strategic account plans, roadmaps and accurate CRM records across your portfolio.
- Collaborate with senior leadership, marketing and business development teams to maximise client retention and long-term growth.
Essential Skills and Experience:
- 2+ years’ experience in an Account Management, Client Services or Customer Success role within a digital agency or tech consultancy.
- Proven experience managing multiple client relationships and leading strategic stakeholder discussions.
- Strong commercial awareness with the ability to identify opportunities for account growth.
- Experience facilitating client meetings, workshops or business reviews.
- Excellent relationship-building, communication and stakeholder management skills.
- Highly organised, self-motivated and comfortable managing multiple priorities within a fast-paced agency environment.
- A good understanding of digital delivery, website projects, CRM platforms or wider technology solutions would be highly advantageous.
If you have strong experience with the skill set above, and the role looks like a suitable fit, then please respond to this advert with an updated version of your CV, or feel free to contact me using the information available on my profile.
Please note: All applicants must have full rights to work in the UK without any current or future requirement for sponsorship.
Account Manager employer: IRG Digital
Join a dynamic digital consultancy in the heart of Manchester City Centre, where we prioritise employee growth and foster a collaborative work culture. With a hybrid working model, competitive salary, and commission structure, we empower our Senior Account Managers to build meaningful client relationships while enjoying a supportive environment that encourages professional development and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IRG Digital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IRG Digital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IRG Digital:Your cover letter is your chance to shine! Tell us why you want to work at IRG Digital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IRG Digital!
How to prepare for a job interview at IRG Digital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
