Service (Maintenance) Supervisor

Compensation and Benefits

• Base hourly rate: $35.00 - $40.00 per hour, depending on credentials, experience, location and internal equity.
• On call pay and Quarterly Renewal Bonuses
• Competitive PTO: 10 paid holidays plus diversity day and birthday
• Paid Caregiver and Parental Leave
• 20% discount on rent, parking, and storage for Centerspace tenants
• 32 paid hours of Volunteer Time Off
• Medical, Dental, Vision benefits start the first of the month following start date
• Centerspace Stock Purchase Plan
• 401(k) match up to 5% per paycheck

About Centerspace

Centerspace was founded in 1970 in Minot, North Dakota. Corporate support offices are located in Minneapolis, Minnesota and Minot, North Dakota, with onsite operations in six states, from Denver, CO to Minneapolis, MN. We provide apartment homes to thousands of residents, focusing on integrity and serving others. Our mission and vision unite employees as one team.

Summary

Responsible for the efficient administration of maintenance services and positive customer service for the Centerspace portfolio within the assigned region by performing duties personally or through maintenance staff.

Expectations

• Requires no supervision, able to self‑direct and self‑motivate.
• Prioritises and sets deadlines.
• Assists others in prioritising and setting deadlines.
• Requires a high level of initiative, innovation, and understanding of the big picture.
• Directs the work of others and serves as a mentor and resource to other maintenance staff.

Essential Duties

• Review pricing for competitive rates.
• Stock items when received.
• Clean up vacant areas.
• Remove debris from the building and grounds.
• Provide backup for Community Porter.

Emergency Situations

• Know and perform individual emergency procedures and duties as dictated by site emergency manual and safety manual.
• Promptly respond to all emergency situations, fire alarms, and natural catastrophes.
• Study and know the site‑specific emergency manuals.
• Assist tenant and emergency personnel in swift and careful evacuations when appropriate.

Other

• Communicate and interact with property management and engineering staff for day‑to‑day operational issues.
• Communicate regularly with vendors, equipment repair, maintenance, and tenants for day‑to‑day operational issues.
• Analyse strengths and weaknesses of current products and services.
• Brainstorm and research improvements and/or new products and services.
• Participate in continuous improvement/quality initiatives and identify improvements or develop new offerings.
• Participate in cross‑functional and interdepartmental meetings/teams.
• Serve as a resource and collaborate with internal and external customers by obtaining and sharing knowledge.
• May be responsible for snow removal such as driving the plow, bobcat, or shoveling snow and de‑icing walkways as needed.
• Assist and/or back up coworkers.

Leadership

• No direct supervisory responsibilities.
• Employee may delegate duties, train new employees, and serve as mentor and resource for other maintenance staff.
• Oversees and directs daily activities of maintenance staff, supportive services and vendors.
• Input on hiring, terminating, and supervising maintenance and custodial personnel, in conjunction with Community Manager/Regional Manager.
• Coordinates with Training Manager to formulate training policies and schedules.
• Recommends employees for participation in internal or external education and training programs.
• Maintains records and prepares statistical reports to evaluate performance of maintenance personnel’s time and spending.
• Trains new maintenance and custodial staff on quality requirements and company policies.

Equipment Issued

• Employee may be expected to carry a mobile phone and may receive a monthly reimbursement or Centerspace issued phone.
• May have access to a shared company vehicle and eligible for mileage reimbursement when no Centerspace-owned vehicle is available.

Travel Required

Some local travel may be required.

Education

• Demonstrated ability to maintain strong working relations with internal and external clients.
• Demonstrated ability to manage multiple and complex operational matters on a daily basis.
• Preferred EPA, CPO and/or boilers operator’s license.
• HVAC, electrical and plumbing certifications or licenses.

Certifications and/or Licenses

• Have or willing to attain EPA, CPO and/or boiler operator’s license as required.

Knowledge, Skills

• Deal with problems involving multiple variables in standardized situations.
• Computer Skills – Efficiently use and navigate the internet and web‑based timekeeping software; experience with work order systems beneficial.

Physical Requirements

• Constantly (66–100% of the time) – Be on feet, stand, walk; bend, stoop, squat, kneel; use hands to grasp, grip, turn and feel; reach above shoulders, push, pull, lift and carry; operate equipment and tools; climb stairs and ladders; balance; and communicate effectively.
• Specific vision abilities include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
• Lift or move up to 25 pounds.
• Frequently (33–66% of the time) – Lift and/or move up to 75 pounds, write reports and drive vehicles.
• Occasionally (1–33% of the time) – Sit; lift and/or move more than 75 pounds, usually with assistance of another employee or equipment.

Equal Opportunity Employer

Centerspace is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Centerspace is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions at Centerspace are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by laws or regulations in the locations where we operate. Centerspace will not tolerate discrimination or harassment based on any of these characteristics. Centerspace encourages applicants of all ages. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.