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- Tasks: Deliver top-notch support and build strong client relationships in a dynamic environment.
- Company: Join Iress, a leading tech company transforming financial services since 1993.
- Benefits: Enjoy 25 days annual leave, flexible work, and a free on-site gym.
- Why this job: Be part of a team that values diversity and fosters career growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunity to learn and develop through LinkedIn Learning and charity initiatives.
The predicted salary is between 28800 - 43200 £ per year.
See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen. We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia. Build your career at Iress!
We’re looking for a Support Analyst to join our Client Services team, where you’ll play a key role in delivering first-class support, building trusted client relationships, and helping drive continuous improvement across our products and services.
Responsibilities- Providing outstanding client service and support to both internal and external customers
- Acting as a first point of contact for client queries and ensuring timely, high-quality resolution
- Identifying trends in client issues and feeding insights back into product and development teams
- Supporting the creation and maintenance of knowledge articles, FAQs, and training materials
- Capturing client feedback to highlight opportunities for improvement and recognise what’s working well
- Assisting with onboarding and ongoing training of new and existing team members
- Collaborating closely with colleagues across Client Services to ensure a consistent and positive client experience
- Supporting the Client Services leadership team with ad-hoc tasks and initiatives as required
- Experience in a Support, Helpdesk, or Customer Service role (financial services experience highly regarded)
- Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
- A genuine passion for delivering excellent customer outcomes
- Strong attention to detail with an analytical and problem-solving mindset
- Ability to take ownership, work under pressure, and manage competing priorities
- Confidence building relationships with clients and internal stakeholders at all levels
- A proactive, team-first approach and willingness to learn new systems, products, and skills
- Basic understanding of IT systems and financial services terminology, or a strong desire to develop this knowledge
- 8 paid days per year to extend your weekends + 25 days annual leave
- State-of-the-art offices
- Free on-site gym in our Cheltenham office open 24/7
- New Short-Term Incentive and Recognition program
- Casual dress, flexible work policy
- Access to learning and development programs through LinkedIn Learning
- 3 days’ leave per year for charity initiatives
- Starting school leave - 8.5 days of leave to assist your kids with the transition to school
- Life Insurance & Private Medical
- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated. Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you! We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website - Iress Careers.
Product Support Analyst in Cheltenham employer: Iress
Contact Detail:
Iress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Analyst in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iress on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to support roles. Think about how you’d handle tricky client situations and be ready to share examples from your past experiences.
✨Tip Number 3
Show your passion for customer service! During interviews, highlight your commitment to delivering excellent outcomes and how you’ve gone above and beyond for clients in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Iress team.
We think you need these skills to ace Product Support Analyst in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Analyst role. Highlight your relevant experience in support or customer service, especially if it’s in financial services. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your written skills. Keep it clear and concise, and don’t shy away from showcasing your ability to explain technical concepts in a straightforward way. We love clarity!
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for that analytical mindset and attention to detail, so let us know how you’ve made a difference in client outcomes through your problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there. Let’s make it happen together!
How to prepare for a job interview at Iress
✨Know Your Stuff
Before the interview, make sure you understand Iress's products and services. Familiarise yourself with their software and how it impacts financial services. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Product Support Analyst, strong communication is key. Practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with clients or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified trends in client issues or provided solutions. Think about how you can highlight your analytical mindset and attention to detail during the interview.
✨Emphasise Teamwork and Client Relationships
Iress values collaboration and building trusted relationships. Prepare to share examples of how you've worked effectively in a team and how you've built rapport with clients. This will show that you're a great fit for their culture.
