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For Companies At a Glance
- Tasks: Provide top-notch client support and resolve queries while collaborating with teams.
- Company: Leading financial technology company with a diverse and inclusive culture.
- Benefits: Generous leave, development opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Customer service experience with strong communication and problem-solving skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial technology company in the UK is seeking a Support Analyst to join their Client Services team. The ideal candidate will have a background in customer service, with strong communication and problem-solving skills.
Responsibilities include:
- Providing client support
- Resolving queries
- Collaborating with teams to enhance client satisfaction
Iress offers a diverse and inclusive culture and various employee benefits, including generous leave and development opportunities.
Client Success & Product Support Analyst in Cheltenham employer: Iress
Contact Detail:
Iress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Product Support Analyst in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and problem-solving. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences where you resolved client queries effectively. This will help us stand out!
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Client Success & Product Support Analyst in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how your background aligns with the role of a Support Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client success and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Iress
✨Know the Company Inside Out
Before your interview, take some time to research the financial technology company. Understand their products, services, and the specific role of a Support Analyst within the Client Services team. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to enhancing client satisfaction.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, prepare examples from your past roles where you successfully resolved client queries or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous positions and how you approached solving them. Highlight your analytical skills and ability to collaborate with teams to find solutions, as this is crucial for the Support Analyst role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company culture and the role. Inquire about the team dynamics, opportunities for professional development, or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
