Care Navigator/Receptionist in Leeds

Are you a self‑motivated, enthusiastic and adaptable individual? Ireland Wood and Horsforth Medical Practice are seeking a part‑time or full‑time Care Navigator.

Main duties of the job

Are you an organised and confident communicator who thrives in a busy, people‑focused environment? We’re looking for someone who can quickly become a valued member of our friendly, close‑knit GP surgery team, bringing strong administrative and communication skills to the role. This is a varied and rewarding patient‑facing position where no two days are the same. You’ll be at the heart of the Practice, supporting administrative queries, managing the phone switchboard, booking appointments, and liaising with patients, GPs, pharmacists, nurses, hospitals, and other healthcare professionals. You’ll communicate with patients face‑to‑face, over the phone, and electronically, while also managing incoming emails and assisting with a range of ad‑hoc administrative tasks. If you enjoy working as part of a supportive team and making a real difference to patients’ experiences, we’d love to hear from you.

About us

Ireland Wood & Horsforth Medical Practice is a vibrant, highly regarded GP practice in Leeds, caring for one of the city’s largest patient populations, with around 28,000 patients across two modern, purpose‑built sites. We have a large and diverse team, including Care Navigators, Administration, GP partners, salaried doctors, and an experienced nursing team. We have a real focus on training and development and offer excellent opportunities to learn, develop, and expand your skills. We are passionate about creating a welcoming, supportive workplace where our team can thrive and reach their full potential. Putting patients at the heart of everything we do, we pride ourselves on offering excellent access, continuity of care, and a friendly, professional environment. Our practices are part of the Woodsley and Holt Park Primary Care Network, serving the LS16 and LS18 communities with energy, dedication, and a forward‑thinking approach to healthcare.

Job responsibilities

• The position holder will be the focal point of communication between the patients, doctors and other clinical and non‑clinical staff.
• This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover.
• The role also has responsibility for dealing with incoming post, prescriptions, scanning, GP liaison and instructions.
• The role will provide cover for absent colleagues and will be required to cover both Ireland Wood and Horsforth sites at times when required.
• Ensure that confidentiality is maintained at all times, with a duty not to disclose any confidential information after the employment ends.
• Receive incoming calls; deal with enquiries; book appointments; record in patient notes any messages and pass on to the appropriate doctor; take requests for home visits.
• Receive patients at the reception desk, marking their arrival on the computer, make appointments as requested, hand out prescriptions and deal with any queries that may arise.
• Process all repeat prescription requests made by patients or on their behalf.
• Ensure that any request for delivery is handed to the chemist.
• Carry out the partner’s instructions and requests.
• All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent as a result of holidays or illness and will cover both Ireland Wood and New Croft Surgeries.
• This is a mandatory requirement of the Care Navigator/Receptionist role.
• Open and distribute all incoming mail to the appropriate doctors and clinical staff.
• Prepare outgoing mail ensuring it is correctly labelled and franked where appropriate.
• Opening/closing the building as and when necessary, ensuring the premises are secure.
• Maintain a smart appearance, (blouses are provided), and be helpful wherever possible.
• All staff should be conversant with and adhere to all written guidelines and protocols provided and available on the practice intra‑net in particular: The Health and Safety Manual, the In‑house Complaints Procedure, the Fire/Alarm Procedures and all protocols that relate to their specific role.

Person Specification

• Qualifications: GCSE grade 7 to 4 (A‑C) in English and Maths, Care Navigation training.
• Experience: Excellent IT and communication skills, experience of dealing with patients and other external organisations – Reception experience, experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: Ireland Wood & Horsforth Medical Practice