At a Glance
- Tasks: Assist customers via phone, email, and live chat while supporting the sales team.
- Company: Join a growing company in Wootton Bassett with exciting opportunities.
- Benefits: Enjoy flexible hours, birthday off, and a supportive team environment.
- Other info: Work Monday to Friday with a competitive salary of £24,000 - £25,000 per annum.
- Why this job: Be part of a dynamic team that values professional development and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 25000 £ per year.
iRecruit4 are hiring for Customer Service Representatives for our client based in Wootton Bassett. These Customer Service roles offer permanent work and immediate starts, joining a growing company at an exciting time.
Benefits of the Customer Service Representatives:
- Company benefits package.
- Employer pension.
- Birthday off.
- Supportive team and professional development opportunities.
- Flexible working hours.
Key responsibilities of the Customer Service Representative:
- Assisting the sales team with administrative tasks, including order processing, data entry and documentation.
- Responding to customer enquiries, via phone, email and live chat.
- Maintaining customer records and ensuring accurate information.
- Coordinating with internal departments to ensure smooth order fulfilment and issue resolution.
- Generating reports on sales performance and customer feedback.
- Support sales department with preparation of proposals, presentations and contracts.
- Identify opportunities to up sell or cross sell products based on customer needs.
Key skills and experience:
- Previous experience in customer service, sales support or administration.
- Strong communication and interpersonal skills.
- Proficient in word package and CRM Systems.
- Ability to multi task and prioritise workload effectively.
- Problem solving mindset with a commitment to delivering excellent service.
- High level of accuracy and attention to detail.
Additional Information:
- Monday to Friday
- 37.5 Hour week.
- Between 08.00 - 09.00 start times.
- £24,000 - £25,000 Per Annum.
- Able to travel to Wootton Bassett.
If you are interested in this fantastic position as a Customer Service Representative apply today.
Customer Service in Royal Wootton Bassett employer: iRecruit4
Join a dynamic and supportive team in Wootton Bassett as a Customer Service Representative, where you will enjoy a comprehensive benefits package, including a pension scheme and a day off for your birthday. With flexible working hours and ample opportunities for professional development, this growing company is committed to fostering employee growth and creating a positive work culture that values collaboration and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Royal Wootton Bassett
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially for phone and live chat scenarios. Role-playing common customer service situations can help you feel more confident and prepared to handle enquiries.
✨Tip Number 3
Highlight your problem-solving abilities in conversations with recruiters. Be ready to share examples of how you've successfully resolved customer issues in the past, as this is a key aspect of the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service in Royal Wootton Bassett
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, sales support, or administration. Use specific examples that demonstrate your strong communication skills and problem-solving mindset.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and express your enthusiasm for joining a supportive team.
Showcase Your Skills:In your application, emphasise your proficiency in CRM systems and your ability to multitask. Mention any experience you have with order processing and maintaining customer records, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A high level of accuracy and attention to detail is essential for this position, so make sure your application reflects that.
How to prepare for a job interview at iRecruit4
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate your ability to handle enquiries effectively.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in customer service or sales support. Share specific examples of how you've assisted customers, resolved issues, or contributed to a team. This will show that you have the skills needed for the role.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates with a problem-solving mindset. Think of examples where you've successfully resolved customer issues or improved processes. This will illustrate your commitment to delivering excellent service.
✨Familiarise Yourself with the Company
Research iRecruit4 and their client to understand their values and services. Being knowledgeable about the company will not only impress the interviewer but also help you tailor your responses to align with their goals and culture.
