At a Glance
- Tasks: Assist customers with queries and manage orders in a dynamic environment.
- Company: Join a leading heating spares supplier known for excellent customer care.
- Benefits: Competitive pay, free parking, and potential for permanent position.
- Other info: Work Monday to Friday, 8:30am to 5:30pm, with a supportive team.
- Why this job: Perfect for organised individuals who thrive in fast-paced customer service roles.
- Qualifications: Strong customer service skills and attention to detail required.
iRecruit4 are seeking a Customer Service Advisor for a temporary-to-permanent position with a leading heating spares supplier based in Fairford. This is an excellent opportunity to join a growing company that prides itself on fast, efficient service and excellent customer care. If you are organised, customer-focused, and enjoy a varied role combining customer service and operational tasks, this role is ideal for you.
Duties for Customer Service Advisor:
- Responding to customer queries and enquiries by phone and email
- Liaising with suppliers and couriers to resolve issues
- Updating customer information in the company database
- Processing returns efficiently
- Checking orders ready for dispatch for accuracy
- Assisting with warehouse activities as required
- Processing sales and payments when necessary
- Maintaining good knowledge of Microsoft Outlook and Excel
- Working collaboratively with team members to meet deadlines
Requirements for Customer Service Advisor:
- Strong customer service skills
- Previous experience in a customer service role or operational environment beneficial
- Experience with databases or order management desirable
- Excellent attention to detail
- Ability to follow procedures accurately
- Organised, proactive, and able to work efficiently in a busy environment
- Must be able to drive due to location
Hours and Pay for Customer Service Advisor:
- 8:30am - 5:30pm, Monday to Friday (41.25 hours/week)
- £13 per hour
- Temporary-to-permanent role
- Free parking
If you are interested in this fantastic opportunity, please call 01793 987470 and ask to speak with Shannon, or click apply today!
Customer Service Advisor in Cirencester employer: iRecruit4
Join a dynamic team at a leading heating spares supplier in Fairford, where your role as a Customer Service Advisor will be pivotal in delivering exceptional service. With a strong focus on employee growth and a collaborative work culture, this company offers a supportive environment that values efficiency and customer care. Enjoy the benefits of free parking and the potential for a permanent position, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cirencester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or difficult customers. We all know that great customer service is key, so be ready to showcase your skills during the interview.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows you're engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Cirencester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience. We want to see how you fit into our team, so show us why you're the perfect match for this role!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Show Your Enthusiasm:Let your passion for customer service come through in your writing. We love candidates who are excited about helping others and contributing to a positive team environment, so don’t hold back!
Proofread Before You Submit:Take a moment to double-check your application for any typos or errors. A polished application shows attention to detail, which is super important for this role. We want to see that you care about making a great first impression!
How to prepare for a job interview at iRecruit4
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This will show that you understand the importance of excellent customer care.
✨Familiarise Yourself with the Company
Do a bit of research on the heating spares supplier. Understand their products, services, and what sets them apart from competitors. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Operational Questions
Since the role involves operational tasks, be prepared to answer questions about your experience with databases and order management. Think of specific examples where you've successfully processed orders or managed customer information efficiently.
✨Show Off Your Team Spirit
This position requires collaboration with team members, so be ready to share examples of how you've worked well in a team. Highlight any experiences where you helped meet deadlines or supported colleagues, as this will showcase your ability to thrive in a busy environment.
