Customer Advisor in Cirencester

iRecruit4 are seeking a proactive and customer focusedCustomer Advisorto join a busy sales team. This is a varied role, handling everything from processing sales orders to dealing with customer enquiries and after sales support. You will play a key role in maximising customer satisfaction and helping the business achieve its sales targets.

This is a permanent position offering hybrid working and a supportive, dynamic team environment.

Key Duties for Customer Advisor:

• Receive and process customer orders via phone and online.
• Advise customers on products, applications, and pricing, negotiating within set parameters.
• Provide quotations and advice on delivery dates, installations, and after sales queries.
• Handle all after sales calls as a Customer Advisor to ensure service excellence and customer retention.
• Investigate and resolve customer complaints, raising credit notes, FOCs, and corrective actions as required.
• Liaise with internal teams including delivery, installations, and sales to ensure customer expectations are met.
• Monitor customer feedback and respond professionally, offering solutions to maintain satisfaction and loyalty.
• Manage customer delivery enquiries and coordinate returns where necessary.

Requirements for Customer Advisor:

• Strong communication and interpersonal skills as a Customer Advisor.
• Organised, methodical, and able to prioritise tasks effectively as a Customer Advisor.
• Confident decision-maker with excellent problem-solving abilities in a Customer Advisor role.
• Customer-focused with a proactive approach to enquiries and complaints as a Customer Advisor.
• Ability to work effectively both independently and as part of a team as a Customer Advisor.

Ideal Experience for Customer Advisor:

• Previous experience in a customer service, sales, or advisory role as a Customer Advisor.
• Experience processing orders, handling enquiries, and providing after-sales support.
• Familiarity with CRM systems or internal sales software is advantageous.
• Exposure to B2B customer interactions is a plus.

Benefits and Salary for Customer Advisor:

• Hybrid working options.
• £27,000 Salary
• Permanent position
• Opportunity to progress within the role.
• Join a happy and dynamic team.
• 26 days holiday plus bank holidays.
• Salary sacrifice schemes: cycle to work and EV schemes.
• Free onsite parking.

If you are interested in this fantastic opportunity please click apply today!