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For Companies At a Glance
- Tasks: Provide technical support and troubleshooting for Telecoms and IT technology.
- Company: Join a dynamic team focused on innovative telecom solutions in Huddersfield.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and personal development opportunities.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive, hybrid work environment.
- Qualifications: Experience in Telecoms or IT support, with strong communication and problem-solving skills.
- Other info: Hybrid role with a mix of office and remote work; commutable distance required.
The predicted salary is between 28800 - 43200 £ per year.
This is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks. You will also be responsible for assisting the installation engineers with pre and post installation support. This may include programming routers, and handsets as well as basic user and routing configuration on systems. This is a hybrid role split between their office in Huddersfield and working from home, so living within a commutable distance is essential.
Essential Skills and Experience
- Previous proven experience within a Telecoms or IT support role or related MSP support experience.
- Knowledge of key systems such as 8x8 and 3CX.
- Experience in dealing with different types of internet connectivity such as leased lines, FTTP and SOGEA.
- Excellent communication and problem-solving skills.
- A keen interest in technology and a desire to learn and progress.
- Adaptability and flexibility.
- Loyal and enthusiastic team player.
- Proactive with a desire to learn and develop new skills.
- Excellent customer service skills and an ability to communicate professionally with colleagues and customers.
Desirable Skills
- 1st/2nd line IT support experience with exposure to Windows OS troubleshooting, networking and firewalls, with the ability to carry out change requests.
- Experience using Microsoft Dynamics 365.
- Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune).
- Experience supporting remote users and managing endpoints through RMM tools or remote desktop solutions.
What they can offer you
- 25 days holidays plus statutory/public holidays.
- Company Bonus Scheme and Personal Incentive Scheme.
- Workplace Pension Scheme.
- Personal development plans and funded training.
- A fantastic work environment.
Contact Detail:
iRecruit Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as 8x8 and 3CX. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to Windows OS and networking. Being able to showcase your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in Telecoms or IT support roles. Be ready to share specific examples of how you've successfully resolved issues or improved processes, as this will highlight your practical knowledge.
✨Tip Number 4
Since this is a hybrid role, ensure you have a reliable setup for remote work. Mentioning your ability to adapt to both office and home environments can show your flexibility and readiness for the position.
We think you need these skills to ace Help Desk Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Telecoms or IT support roles. Emphasise your technical skills, especially with systems like 8x8 and 3CX, as well as your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your desire to learn. Mention specific experiences that demonstrate your adaptability and customer service skills, aligning them with the job requirements.
Highlight Relevant Skills: In your application, clearly outline your experience with internet connectivity types and any familiarity with Microsoft Dynamics 365 or Microsoft 365 administration. This will show you meet the essential and desirable skills outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Help Desk Support Specialist.
How to prepare for a job interview at iRecruit Partners Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Telecoms and IT support. Highlight specific systems you've worked with, such as 8x8 and 3CX, and be ready to explain how you've handled troubleshooting in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios. Use these opportunities to showcase your problem-solving skills by walking through your thought process and how you would approach resolving technical issues.
✨Emphasise Communication Skills
As a Help Desk Support Specialist, communication is key. Be sure to provide examples of how you've effectively communicated with both technical and non-technical users, ensuring that you can convey complex information clearly.
✨Express Your Enthusiasm for Technology
Show your passion for technology and eagerness to learn. Discuss any recent developments in the tech world that excite you or any new skills you're currently working on, as this demonstrates your proactive attitude towards personal development.
