Help Desk Support Specialist

Get AI-powered advice on this job and more exclusive features.iRecruit Partners Ltd provided pay range This range is provided by iRecruit Partners Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Direct message the job poster from iRecruit Partners LtdEmpowering IT Services SMEs to find top talent and solve hiring challenges. Expert in matching exceptional candidates with businesses to drive… Role DescriptionThis is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks.You will also be responsible for assisting the installation engineers with pre and post installation support. This may include programming routers, and handsets as well as basic user and routing configuration on systems.This is a hybrid role split between their office in Huddersfield and working from home, so living within a commutable distance is essential.Essential Skills and ExperiencePrevious proven experience within a Telecoms or IT support role or related MSP support experience.Knowledge of key systems such as 8×8 and 3CX.Experience in dealing with different types of internet connectivity such as leased lines, FTTP and SOGEA.Excellent communication and problem-solving skillsA keen interest in technology and a desire to learn and progressAdaptability and flexibilityLoyal and enthusiastic team playerProactive with a desire to learn and develop new skillsExcellent customer service skills and an ability to communicate professionally with colleagues and customers1st/2nd line IT support experience with exposure to Windows OS troubleshooting, networking and firewalls, with the ability to carry out change requestsExperience using Microsoft Dynamics 365Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)Experience supporting remote users and managing endpoints through RMM tools or remote desktop solutionsWhat they can offer youCompany Bonus Scheme and Personal Incentive SchemePersonal development plans and funded trainingA fantastic work environmentSeniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Information TechnologyIndustries IT Services and IT Consulting and TelecommunicationsReferrals increase your chances of interviewing at iRecruit Partners Ltd by 2xGet notified about new Help Desk Support Specialist jobs in Huddersfield, England, United Kingdom .Manchester Area, United Kingdom 2 weeks agoGreater Manchester, England, United Kingdom 1 week agoIT Support Technician / Helpdesk Support Manchester, England, United Kingdom 1 month agoSkipton, England, United Kingdom 1 week agoGreater Manchester, England, United Kingdom 1 week agoNormanton, England, United Kingdom 4 days agoBradford, England, United Kingdom 1 week agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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