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For Companies At a Glance
- Tasks: Manage and grow a portfolio of 180 business accounts while ensuring customer satisfaction.
- Company: Join a leading provider of IT solutions known for exceptional service and long-term client relationships.
- Benefits: Enjoy structured training, career progression opportunities, and potential hybrid working options after probation.
- Why this job: Perfect for relationship builders eager to drive revenue and make an impact in a dynamic environment.
- Qualifications: Proven experience in account management with a strong focus on results and customer service.
- Other info: This role offers a chance to work closely with tech teams to implement innovative solutions.
The predicted salary is between 28800 - 48000 £ per year.
Company Overview: Our client is a leading provider of business communication and IT solutions, delivering expert services and innovative products to clients across various sectors. With a strong presence in the Yorkshire region and beyond, they pride themselves on long-term client relationships, technical excellence, and exceptional customer service.
They are seeking a motivated and commercially focused Desk-Based Account Manager to manage and grow an existing portfolio of approximately 180 business accounts. This is a fantastic opportunity for someone with a passion for building relationships, identifying opportunities, and driving revenue through cross-selling and up-selling solutions.
- Identify opportunities to expand services and products within existing accounts, ensuring customer satisfaction and fostering long-term loyalty.
- Work closely with tech and projects to ensure appropriate solutions are sold and implemented smoothly.
- Undertake regular account reviews, to be sure customers are aware of the full scope of our offering.
- Assist with billing enquiries.
- Proven work experience in a similar account management role.
- Results driven and customer service focused.
- Structured onboarding and training programme.
- Opportunities for career progression within a growing business.
- Hybrid working options may be considered after probation.
Contact Detail:
iRecruit Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive / Customer support
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed accounts in the past. Highlight your ability to build relationships and drive revenue through cross-selling and up-selling, as these are key aspects of the role.
✨Tip Number 4
Research the latest trends in business communication and IT solutions. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're proactive and committed to staying informed.
We think you need these skills to ace Account Executive / Customer support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer support. Use specific examples that demonstrate your ability to build relationships and drive revenue through cross-selling and up-selling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention how your skills align with their needs, particularly in managing and growing business accounts.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and technical knowledge. These are crucial for the role, especially when working closely with tech and project teams.
Showcase Results: Include quantifiable achievements from previous roles that demonstrate your results-driven approach. This could be in terms of revenue growth, customer satisfaction scores, or successful project implementations.
How to prepare for a job interview at iRecruit Partners Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their services, products, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Relationship-Building Skills
As an Account Executive, building relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight how you can foster long-term loyalty and satisfaction.
✨Be Ready to Discuss Revenue Growth Strategies
Since the role involves driving revenue through cross-selling and up-selling, come prepared with ideas on how you would identify opportunities within existing accounts. Think about how you can contribute to the company's growth.
✨Prepare for Technical Discussions
You’ll be working closely with tech and projects, so brush up on any relevant technical knowledge related to the solutions offered. Be ready to discuss how you would ensure smooth implementation of these solutions for clients.
