At a Glance
- Tasks: Support and optimise business operations in healthcare and pharma, ensuring data accuracy and governance.
- Company: Join ICON, a global leader in healthcare intelligence and clinical research.
- Benefits: Competitive salary, health coverage, retirement plans, and career development opportunities.
- Other info: Inclusive workplace with a commitment to employee wellbeing and growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree in life sciences or business, strong organisational and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.
We are currently seeking a Business Operations Specialist to join our diverse and dynamic team. As a Business Operations Specialist at ICON, you will play a pivotal role in supporting and optimizing various business operations within the healthcare and pharmaceutical industries.
What you will be doing
- Governance & Oversight Reporting: Managing and refreshing recurring governance and oversight reports and dashboards; Supporting reporting cycles aligned to ILT and executive governance forums; Ensuring data accuracy, consistency, and readiness for leadership reviews.
- Routine Governance Oversight Operations: Scheduling and coordinating project and governance reviews; Triaging daily incoming governance requests and issues; Tracking actions, decisions, and follow-ups across governance forums and ad hoc inquiries; Providing day-to-day operational support to keep governance processes running efficiently.
- ILT Project Review Support: Preparing review materials for ILT project reviews and applicable insights to support study selections; Coordinating cross-functional inputs to ensure review readiness.
- Key value contributions include: Identifying opportunities to optimize governance and reporting processes; Delivering actionable insights and tactical, data-driven recommendations to business leaders.
- Business Planning & Performance Measurement: Contributes to the development of business strategies and operational plans. Collects and analyzes data to measure performance and identify opportunities for improvement.
- Operational Issue Resolution: Identifies process or system inefficiencies, investigates root causes, and recommends practical solutions to enhance business outcomes.
- Requirements Gathering & Impact Analysis: Partners with stakeholders to translate business needs into clear requirements. Supports or leads impact assessments of system or process changes and contributes to testing and implementation planning.
- Reporting & Decision Support: Prepares and/or organizes business reports, dashboards, and summaries that enable informed decision-making by business unit leaders and executives.
- Strategic Initiative Support: Collaborates with management to align on priorities and deliverables. Supports or leads assigned initiatives, ensuring timely execution and measurable outcomes.
- Systems Support: Provides foundational support across systems and processes, ensuring smooth operations, data integrity, and user access compliance. Works cross-functionally to understand business needs and contribute to operational improvements.
- Communication & Enablement: Develops and distributes business communications, presentations, and training materials. May contribute to or lead the creation of functional policies, procedures, FAQs, and user documentation.
- Project & Change Management: Works cross-functionally to support or manage projects. May serve as a project manager or change lead, depending on the complexity and scope of the initiative.
Your profile
- Bachelor's degree in life sciences, business administration, or a related field.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities effectively.
- Excellent communication skills, with the ability to work effectively with internal and external stakeholders.
- Detail-oriented and proactive, with a strong problem-solving mindset and a commitment to delivering high-quality results.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include:
- Competitive base salary and performance-related incentives.
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
- Retirement and pension plans.
- Life assurance and disability coverage.
- Employee assistance programmes and wellbeing resources.
- Learning and development opportunities through structured training and career pathways.
Benefits may vary depending on role and location. Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Business Operations Specialist in Swansea employer: IRE
At ICON, we pride ourselves on being a values-driven organisation that fosters a culture of integrity, collaboration, and inclusion. As a Business Operations Specialist, you will benefit from a competitive salary, comprehensive health and wellbeing programmes, and robust learning and development opportunities tailored to support your career growth in the dynamic healthcare sector. Join our diverse team in a role that not only optimises business operations but also contributes to bringing new medicines to patients faster, making your work both meaningful and rewarding.
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We think this is how you could land Business Operations Specialist in Swansea
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We think you need these skills to ace Business Operations Specialist in Swansea
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at IRE, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at IRE
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with IRE’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
