At a Glance
- Tasks: Assist in product returns, manage credit requests, and log quality information.
- Company: Join ICON, a global leader in healthcare intelligence and clinical research.
- Benefits: Enjoy competitive salary, health coverage, and career development opportunities.
- Other info: Work in a collaborative environment with flexible office presence.
- Why this job: Make a real difference in healthcare while gaining valuable experience.
- Qualifications: Bachelor's degree in a scientific field and prior experience in PV roles.
The predicted salary is between 30000 - 40000 £ per year.
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.
Location - Must be within a commutable distance to Gatwick (1-2 days office presence required)
Working fully embedded within a growing program, you will be responsible for the handling of product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into Complaints Database, where required.
Key responsibilities:- Duplicate search to locate initial TC report
- Adding any additional information into case e.g. reporter full address
- Adding description of what products have been returned into case and coding batch number
- Identifying any reported Safety information and passing this onto Safety Team
- Labelling the returned products with Case Number
- Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
- Keeping a log of all requests for financial reimbursement from pharmacies
- Printing and sending results of investigation to customers
- Investigating and responding to any customer enquiries related to replacement / credit
- Ad-hoc tasks e.g. Filing/Archiving, printing of letters
- Filing and Archiving
- Complying with the clients SOPs
- Bachelor's degree in a scientific or healthcare-related field
- Prior experience in a PV or Product Quality type role
- Knowledge of clinical trial processes, regulations, and guidelines
- Excellent organizational and communication skills
- Ability to work collaboratively in a fast-paced environment with attention to detail
- Right to work in the UK
- Ability to commute to the office 1-2 times a week
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits:ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location. Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility:ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
PV Assistant employer: IRE
ICON is an exceptional employer, offering a dynamic work environment in the healthcare intelligence and clinical research sector, conveniently located near Gatwick. With a strong commitment to employee wellbeing, we provide a comprehensive benefits package, including health coverage, retirement plans, and extensive learning opportunities, all while fostering a culture of integrity, collaboration, and inclusion. Join us to be part of a mission-driven team that values your contributions and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land PV Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace PV Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the PV Assistant role. Highlight any relevant experience in product quality or pharmacovigilance, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at ICON. Keep it concise but impactful.
Showcase Your Attention to Detail:In this role, attention to detail is key. Use your application to demonstrate how you've successfully managed tasks that require precision, like logging information or handling product returns.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at IRE
✨Know Your Stuff
Make sure you brush up on your knowledge of pharmacovigilance and product quality. Familiarise yourself with clinical trial processes, regulations, and guidelines. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a PV Assistant, you'll need to handle multiple tasks efficiently. Prepare examples from your past experiences where you've demonstrated excellent organisational skills. Think about how you managed your time or prioritised tasks in a fast-paced environment.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so being able to break it down into simpler terms will impress your interviewers.
✨Emphasise Teamwork
Collaboration is at the heart of ICON's values. Be ready to discuss how you've worked effectively in teams before. Share specific examples of how you contributed to group success and how you handle conflicts or differing opinions within a team.
