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- Tasks: Support the Boutique Manager in driving sales and enhancing customer experiences.
- Company: Join a prestigious Fine Watch brand known for excellence and luxury.
- Benefits: Enjoy opportunities for personal growth, team development, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values client relationships and service excellence.
- Qualifications: No specific experience required; passion for luxury retail and customer service is key.
- Other info: This is a unique opportunity to grow within a renowned brand.
The predicted salary is between 28800 - 42000 £ per year.
Deputy Boutique Manager Summary: This role supports the Boutique Manager in all aspects of boutique operations, driving profitability through team development, exceptional customer experience, and robust client relationship management. The Deputy Manager is key to upholding the boutique\’s reputation by exceeding client expectations and ensuring adherence to company policies and procedures. Key Responsibilities Boutique Performance Achieve monthly and yearly boutique turnover and key performance indicators (KPIs). Meet personal sales targets. Set goals for sales associates and provide daily motivation. Conduct monthly performance reviews when the Boutique Manager is absent. Support the Boutique Manager with all managerial and operational tasks. Build and maintain strong relationships with clients, stakeholders, and the office team. Identify and create sales opportunities both within and outside the boutique. Client Relationship Management (CRM) Ensure the team meets all CRM KPIs. Lead by example in all CRM behaviors and disciplines. Operations Conduct monthly stocktakes, ensuring accuracy and minimal discrepancies. Ensure all stock is in saleable condition. Contribute to stock management, review levels, and communicate product needs. Training & Development Conduct briefings to ensure consistent communication and information flow. Assist in creating, following up on, and providing feedback for training rotas. Customer Service & Aftersales Strive to achieve a 25% conversion rate from service interactions to sales. Proactively manage complaints through established processes. Service Excellence Assist in ensuring the Selling Ceremony is consistently delivered. Represent the Brand both inside and outside the boutique. Aim for 100% Mystery Shopping results for the boutique team. Ensure impeccable grooming standards are maintained. Uphold and deliver company customer service standards. Handle customer service requests and related processes. This is a rare role in an outstanding Fine Watch brand – get in touch ASAP!41bf1e1f-b16b-4260-a40a-17c77a06fd15
Deputy Manager employer: IRD Consultancy
Contact Detail:
IRD Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with the brand's values and customer service standards. Understanding what makes the boutique unique will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Prepare examples of how you've successfully managed teams or driven sales in previous roles. Highlighting your leadership skills and ability to motivate others will be crucial for this Deputy Manager position.
✨Tip Number 3
Research the latest trends in the luxury watch market. Being knowledgeable about current products and competitors will show your passion for the industry and your readiness to contribute to the boutique's success.
✨Tip Number 4
Network with current or former employees of the brand if possible. Gaining insights from insiders can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Deputy Boutique Manager. Familiarise yourself with key performance indicators (KPIs) and how they relate to boutique operations.
Tailor Your CV: Highlight your experience in team development, customer service, and client relationship management. Use specific examples that demonstrate your ability to drive profitability and meet sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and the luxury retail sector. Discuss how your skills align with the role's requirements and how you can contribute to exceeding client expectations.
Showcase Your Leadership Skills: Emphasise any previous experience in a managerial role or situations where you've led a team. Mention how you motivate others and ensure consistent communication, as these are crucial for the Deputy Manager position.
How to prepare for a job interview at IRD Consultancy
✨Know the Brand Inside Out
Before your interview, make sure you research the fine watch brand thoroughly. Understand its history, values, and what sets it apart from competitors. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its reputation.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be expected to motivate and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to set goals, conduct performance reviews, and drive sales. Highlight any specific achievements that showcase your leadership style.
✨Emphasise Customer Relationship Management
Client relationship management is key in this role. Be ready to discuss your experience in building and maintaining client relationships. Share specific strategies you've used to exceed client expectations and how you've handled complaints effectively.
✨Prepare for Operational Questions
Expect questions related to boutique operations, such as stock management and achieving KPIs. Familiarise yourself with best practices in inventory control and customer service standards. Being able to discuss these topics confidently will show your readiness for the role.
