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- Tasks: Engage with clients online and manage order fulfilment for a luxury jewellery brand.
- Company: Join a prestigious fine jewellery brand known for its exceptional quality and service.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and impact.
- Why this job: Be part of a team where your contributions directly influence client experiences and business success.
- Qualifications: Excellent communication skills and attention to detail are essential; experience in customer service is a plus.
- Other info: This role offers a chance to work with high-end clients and develop your styling skills.
The predicted salary is between 30000 - 42000 £ per year.
Client Experience Assistant: ECommerce & Aftersales (Fine Jewellery) The role responsibilities include: (Key responsibility) Handling online client communications (Zendesk, WhatsApp, social media, phone). Managing order fulfilment and coordinating with couriers and customs. Overseeing product personalisation, repairs, and returns. Ensuring a consistent luxury client experience across digital and operational touchpoints. We are looking for someone who: – is an excellent communicator (written and spoken) who can confidently engage with high-end clients. – can style pieces while building strong client rapport. – manages processes seamlessly and with attention to detail. – is excited to join a prestigious fine jewellery brand. – energised by working in a brand where contributions directly influence the business and create real impact. Apply Now – include most up-to-date CV41bf1e1f-b16b-4260-a40a-17c77a06fd15
Client Experience Assistant employer: IRD Consultancy
Contact Detail:
IRD Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant
✨Tip Number 1
Familiarise yourself with the luxury jewellery market and the specific brand values of the company. This knowledge will help you engage confidently with high-end clients and demonstrate your passion for the industry during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling client queries through various channels like WhatsApp and social media. Role-play scenarios with friends or family to build your confidence in managing different types of client interactions.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed processes in previous roles. Be ready to discuss specific instances where your organisational skills made a significant impact on client satisfaction.
✨Tip Number 4
Demonstrate your enthusiasm for the role by researching the latest trends in fine jewellery and personalisation services. Being able to discuss these topics will show your genuine interest and commitment to providing an exceptional client experience.
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client communications, especially in eCommerce or luxury sectors. Emphasise any roles where you've managed order fulfilment or client interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and passion for the fine jewellery industry. Mention specific examples of how you've built rapport with clients and handled processes with attention to detail.
Showcase Your Skills: In your application, clearly outline your proficiency with tools like Zendesk and your experience with social media communications. Highlight any previous roles where you ensured a luxury client experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism, especially when applying for a high-end brand.
How to prepare for a job interview at IRD Consultancy
✨Showcase Your Communication Skills
As a Client Experience Assistant, excellent communication is key. Prepare to demonstrate your written and spoken communication skills during the interview. You might be asked to role-play a client interaction, so practice articulating your thoughts clearly and confidently.
✨Demonstrate Attention to Detail
This role requires managing processes with precision. Be ready to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific instances where you successfully managed order fulfilment or coordinated logistics.
✨Understand the Brand and Its Values
Familiarise yourself with the fine jewellery brand's history, values, and product offerings. Showing genuine enthusiasm for the brand will help you connect with the interviewers and demonstrate that you're excited about contributing to their success.
✨Prepare for Client Scenarios
Think about potential scenarios you might face in this role, such as handling a difficult client or managing a return. Prepare thoughtful responses on how you would approach these situations, focusing on maintaining a luxury client experience throughout.
