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- Tasks: Engage with clients online and manage order fulfilment for a luxury jewellery brand.
- Company: Join a prestigious fine jewellery brand known for its exceptional quality and service.
- Benefits: Enjoy flexible working options and the chance to make a real impact in the business.
- Why this job: Be part of a dynamic team where your contributions shape client experiences and brand reputation.
- Qualifications: Excellent communication skills and attention to detail are essential; experience in client relations is a plus.
- Other info: This role offers a unique opportunity to work in the luxury sector and develop valuable skills.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Client Experience Assistant: ECommerce & Aftersales (Fine Jewellery)
The role responsibilities include:
(Key responsibility) Handling online client communications (Zendesk, WhatsApp, social media, phone).
Managing order fulfilment and coordinating with couriers and customs.
Overseeing product personalisation, repairs, and returns.
Ensuring a consistent luxury client experience across digital and operational touchpoints.
We are looking for someone who:
– is an excellent communicator (written and spoken) who can confidently engage with high-end clients.
– can style pieces while building strong client rapport.
– manages processes seamlessly and with attention to detail.
– is excited to join a prestigious fine jewellery brand.
– energised by working in a brand where contributions directly influence the business and create real impact.
📩 Apply Now – include most up-to-date CV
Client Experience Assistant employer: IRD Consultancy
Contact Detail:
IRD Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant
✨Tip Number 1
Familiarise yourself with the luxury jewellery market. Understanding current trends, popular brands, and customer preferences will help you engage more effectively with clients and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills, especially in handling client queries through various channels like WhatsApp and social media. Role-playing different scenarios can help you feel more confident when interacting with high-end clients.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed processes in previous roles. Be ready to discuss specific instances where your organisational skills made a significant impact.
✨Tip Number 4
Research the brand's values and mission. Being able to articulate how your personal values align with theirs during an interview can set you apart and show your genuine interest in contributing to their success.
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience in client communications and managing processes, as these are crucial for the Client Experience Assistant position.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience, particularly in handling online client communications and managing order fulfilment. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and communication skills.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the fine jewellery industry and the specific role. Highlight your ability to engage with high-end clients and provide examples of how you've successfully managed client relationships in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at IRD Consultancy
✨Showcase Your Communication Skills
As a Client Experience Assistant, excellent communication is key. Prepare to demonstrate your written and spoken communication skills during the interview. You might be asked to role-play a client interaction, so practice articulating your thoughts clearly and confidently.
✨Familiarise Yourself with the Brand
Research the fine jewellery brand thoroughly before your interview. Understand their products, values, and target audience. This knowledge will help you engage more meaningfully with the interviewer and show your genuine interest in the role.
✨Highlight Your Attention to Detail
Given the responsibilities of managing order fulfilment and product personalisation, it's crucial to emphasise your attention to detail. Prepare examples from your past experiences where your meticulousness led to successful outcomes, especially in high-pressure situations.
✨Demonstrate Your Passion for Client Experience
Express your enthusiasm for providing a luxury client experience. Share any relevant experiences where you went above and beyond for clients, and explain how you can bring that same energy to the role. This will show that you are not just looking for a job, but are genuinely excited about contributing to the brand's success.
