Deputy Manager

The Deputy Boutique Manager will oversee the boutique team, and: Assist the Boutique Manager in all aspects of daily, monthly, and periodic business operations, training activities, and CRM initiatives. Ensure operational and audit guidelines are adhered to and implemented correctly in the boutique. Attain sales targets while maintaining a consistently high level of after-sales service quality. Cultivate client relationships at the boutique and uphold a superior level of client experience. Achieve Boutique KPIs set by the Boutique Manager and Head of Sales. Act as an ambassador for the brand both within and outside the boutique. Report operationally to the Boutique Manager. KEY RESPONSIBILITIES Store Operation Management Ensure team compliance with all guidelines and regulations. Manage product rotation. Regularly update the Boutique Manager on stock replenishments, active order requests, and after-sales service cases. Oversee maintenance of all boutique timepieces when necessary: changing straps, polishing, servicing. Monitor After Sales Service: assist the team in client communication and resolving issues proactively. Sales Meet and exceed the boutiques monthly targets aligned with the brand’s retail strategy. Achieve Boutique KPIs set by the Boutique Manager monthly. Collaborate with the Boutique Manager to develop an anti-fragile strategy. Store Appearance Management Maintain an exceptional boutique experience and environment. Ensure high-quality service from client welcoming to servicing. Assist the Boutique Manager in implementing visual merchandising concepts, CRM activities, and more. Ensure optimal client service to exceed client experience expectations both in and outside the boutique, fostering client interest in products through CRM follow-up and after-sales service. Team Management Ensure proactive engagement of all Sales Associates. Actively monitor staff appearances and behavior, ensuring compliance with company policies and boutique guidelines. Assist in team development initiatives alongside the Boutique Manager. Facilitate training for new team members. Assist the Boutique Manager in providing individual coaching to team members weekly. Delegate tasks within the retail team to ensure smooth boutique operations. Collaborate with the Boutique Manager on scheduling to ensure equality of staff in terms of working hours and opportunities. Conduct role plays with the team weekly and provide constructive feedback daily to track performance in the Maison. Reporting Participate in sales reporting (daily, monthly) as directed by the Boutique Manager. Actively contribute to defining action plans. Submit the monthly action plan to the Boutique Manager (confirmed sales, BTQ activations, micro-events such as client lunches/dinners, proposals for BTQ improvements, client experience). Customer & CRM Related Activities Ensure service excellence within the boutique and team. Build relationships with customers and lead by example. Ensure attention to existing and new VIP, customer, and prospect recruitment for boutique sales and marketing activities. Handle client complaints with care. Track and respond to Medallia feedback daily, sharing reports with the team. What You Will Bring Minimum of 5 years of related experience in Retail. Previous experience in luxury preferred. Strong background in developing and managing customer acquisition, engagement, and retention strategies. Previous experience and strong involvement in BTQ operations. Skills / Abilities: Autonomous and proactive with a results-driven attitude. Proactive decision-making and assertiveness. Entrepreneurial-minded, mentally agile, broad-scanner, critical thinker, with the ability to innovate and drive change, capable of independent goal achievement. Impeccable written and oral communication skills. Highly organized, proactive, resourceful, and motivated, with a positive and resilient attitude. Ability to travel internationally when required. Existing high VIC/VVIC client network in the GCC. Elegance, audacity, and excellence are part of your DNA. Excellent knowledge of the luxury retail market, including luxury fashion, watchmaking, and jewelry brands, general knowledge, market trends, and latest news locally and globally. Exceptional sales skills and expertise in client relationship development. Ability to handle multiple demands and prioritize without losing attention to detail. Your journey with IRD Our dedicated recruitment team is committed to providing a prompt and personable recruitment process. Rest assured, you will receive unwavering support at every step of your journey with us. TPBN1_UKTJ