At a Glance
- Tasks: Deliver top-notch customer service by servicing and installing SEEPEX products across the UK and Ireland.
- Company: Join SEEPEX, a leader in innovative pump solutions with a focus on teamwork.
- Benefits: Enjoy 25 days holiday, health cover, pension contributions, and share options.
- Other info: Flexible work with travel opportunities and excellent career growth potential.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: GCSEs in English, Maths, and Science; experience in mechanical installation is a plus.
The predicted salary is between 30000 - 40000 € per year.
Location: Seepex - Yeovil
Job Summary: To deliver excellent customer service through the servicing, installation, and commissioning of SEEPEX products and associated equipment across the UK and Ireland. The role is also responsible for promoting SEEPEX services to existing and prospective customers during site visits, while consistently representing the company in a professional and positive manner.
Responsibilities:
- Service, commission, and support SEEPEX products and associated equipment in line with company standards.
- Accurately capture and document site visit data through detailed reports covering installation, commissioning, service, and training activities.
- Comply fully with all applicable health, safety, and environmental procedures at all times.
- Visit customer sites to inspect pump installations and monitor equipment performance.
- Assist with on-site installation of SEEPEX products, working alongside subcontractors where required.
- Maintain a strong understanding of SEEPEX products and recommend upgrades or alternative solutions to customers and internal colleagues when appropriate.
- Monitor spare parts usage and identify operational inefficiencies, providing clear information to support proposed improvements or alternative solutions.
- Develop an understanding of system processes across a range of market sectors.
- Repair or assess pumps and equipment returned to the Yeovil facility, providing reports as required.
- Liaise with internal departments to communicate outcomes of installation, commissioning, service, and training activities.
Basic Qualifications:
- GCSEs (or equivalent) in English, Mathematics, and Science subjects are essential.
- Experience in pipe fitting, mechanical installation, or water treatment maintenance would be advantageous.
Travel & Work Arrangements/Requirements:
The role is primarily workshop-based in Yeovil, with most weeks spent carrying out repairs, servicing, and preparation work at the facility. There will be periods where travel is required to support customer service jobs, installations, or commissioning activities across the UK and Ireland. During busy service or installation periods, travel may involve up to four overnight stays per week. Travel requirements will vary depending on workload and customer demand.
Key Competencies:
- Technical Competencies: Mechanical aptitude with the ability to service, repair, install, and commission pumps and associated equipment. Ability to read and understand technical drawings, manuals, and service documentation. Basic fault-finding and problem-solving skills related to mechanical systems. Understanding of system processes across different market sectors (or willingness to develop this knowledge). Awareness of spare parts usage and the ability to identify inefficiencies or improvement opportunities.
- Health, Safety & Compliance: Strong commitment to health, safety, and environmental procedures. Ability to work safely on customer sites and within a workshop environment. Completion of required site documentation and reports accurately and on time.
- Customer & Communication Skills: Professional and positive attitude when representing SEEPEX on customer sites. Ability to communicate clearly with customers, subcontractors, and internal teams. Capable of providing clear feedback and reports following site visits.
- Personal & Work Style Competencies: Flexible approach to work, including travel and overnight stays when required. Ability to work independently on site and as part of a wider team. Organised and methodical, with attention to detail in reporting and documentation. Willingness to learn and develop product knowledge and service capabilities.
What we Offer:
- 25 days holiday and bank holidays (Option to purchase additional 5 days)
- 7% Employer pension contribution
- Westfield Health medical cash plan cover
- Death in service benefit of 4 x salary
- Cycle scheme (after probation period)
- Electric car scheme (after one year of employment)
- 10% of salary in shares (after one year of employment)
- Employee assistance program
- Enhanced maternity & paternity policies
- LinkedIn Learning access
Service Technician in Somerset employer: irco
At SEEPEX in Yeovil, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a strong commitment to professional development, including access to LinkedIn Learning and generous benefits such as a 7% pension contribution and health cash plan, we foster a supportive work culture that encourages innovation and teamwork. Our focus on employee satisfaction is complemented by a flexible approach to work, ensuring that our Service Technicians can thrive both in the workshop and on-site with customers across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician in Somerset
✨Tip Number 1
Get to know the company inside out! Research SEEPEX and their products so you can chat confidently about how your skills fit into their world. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and think about how your experience in mechanical installation or pipe fitting relates to the role. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Service Technician. Plus, it could lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SEEPEX team!
We think you need these skills to ace Service Technician in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Technician role. Highlight any relevant experience in mechanical installation or servicing, and don’t forget to mention your GCSEs in English, Maths, and Science!
Show Off Your Skills:In your application, showcase your technical competencies and problem-solving skills. We want to see how you can service, repair, and install pumps, so give us examples of your past work that demonstrate these abilities.
Be Professional:Remember, you’ll be representing SEEPEX on customer sites, so keep your tone professional and positive in your written application. This sets the right impression from the get-go!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at irco
✨Know Your Stuff
Make sure you have a solid understanding of SEEPEX products and services. Brush up on technical drawings, manuals, and service documentation. Being able to discuss specific products and their applications will show your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a client. This will demonstrate your ability to represent SEEPEX positively.
✨Be Ready to Talk Safety
Health and safety are crucial in this role, so be prepared to discuss your understanding of safety procedures. Share any relevant experiences where you prioritised safety on-site or in a workshop environment. This will highlight your commitment to compliance and safe working practices.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
