Quality Manager in Redditch

Location: Redditch

About Us: Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.

Job Summary: The Quality Manager oversees and coordinates quality activities to ensure compliance, resolve issues, and drive continuous improvement. With a focus on managing customer complaints and warranty claims, they collaborate with certifying bodies, suppliers, and internal teams for effective resolution, quality enhancement, and cost reduction. The dedicated team plays a vital role in providing support for these activities.

Responsibilities:

• Quality Management Representative to certifying bodies and Customers.
• Ensuring compliance to IATF 16949, ISO9001 and PED 2014/68/EU and re-qualification and national and international standards and legislation.
• Ensure that the quality assurance measures prescribed within the company procedures are adhered throughout the company and drive a culture of continual improvement.
• Responsible for managing and developing the Quality Team, mentoring, and setting objectives in line with company strategy.
• Using Quality Tools for the Analysis of defects in materials and products and recommends corrective measures to maintain quality standards.
• Maintains and continually improves the quality of the product, monitor & report quality KPI’s.
• Drives corrective and preventative actions including process and product design improvements for procedural, product or product deficiencies through the analysis of data.
• Responsible for implementing quality improvement programs to improve the product and processes, by using and promoting lean thinking and processes to continuously improve.
• Ensuring Customer complaints & warranty issues are investigated, closed, and reported to the satisfaction of the Customer.
• Responsible for ensuring the Inspection of product to company and customer specifications.
• Planning and conducting Internal Audits of plant processes and working practices to ensure compliance and the resolution of non-conformances.
• Manage / Attend Management, Quality, Warranty and SQDIP meetings ensuring actions are relevant and completed.

Basic Qualifications:

• Degree qualification or equivalent experience.
• 5 years’ experience working within an engineering environment within a similar role.
• Fully site based with occasional travel.

Key Competencies:

• Knowledge of ISO & IATF management systems.
• Use of SAP Quality Management.
• Experience of Problem-solving tools such as 8D, 5Y and A3’s.
• Auditing experience (System, product, process).
• Excellent written and oral communication skills.

What we Offer:

• 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period).
• 7% Employer Pension Contribution.
• Westfield Health Medical Cash Plan.
• Cover Death in Service Benefit of 4 x salary.
• Cycle scheme (After probation period).
• Electric Car Scheme (After probation period).
• 10% of salary in shares after 1 year of employment.
• Costco Gold Company member, allowing employees to join.
• Employee Assistance Program.
• Enhanced Maternity & Paternity Policies.