At a Glance
- Tasks: Manage inventory and support sales processes in a dynamic team environment.
- Company: Join Ingersoll Rand, a Fortune 500 company dedicated to making lives better.
- Benefits: Enjoy 25 days holiday, a company van, and a robust pension scheme.
- Other info: Flexible work culture with a focus on employee ownership and development.
- Why this job: Be part of a team that values your input and offers growth opportunities.
- Qualifications: Proficiency in Microsoft Office and good communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ashford
About Us: Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better. We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.
Job Summary: As Service & Sales Support Specialist you will be responsible for the management of all inventory held within the UK Service sites and the safe and efficient running of the Ingersoll Rand UK.
Responsibilities:
- Creation of remedial quotations following service engineer visits
- To pursue the generated quotations and endeavour to obtain Orders
- To accurately process and administer any received Order in a timely manner
- To assist departmental colleagues with parts enquiries or in any other way that is necessary to support the business
- To identify and process all warranty claims in a quick and efficient manner
- Monitor both oil sample and desiccant sample reports for failures and ensure remedial actions are taken
- Creation of supplier PO’s
- Supporting collection of EHS data
- To conduct verbal and written communications with both internal and external customers, and others as necessary, to support the business
- To perform such other duties either functional or administrative as delegated by management, that are deemed both fair and reasonable, that may from time to time be required
Basic Qualifications:
- Microsoft package and e-mail essential, Siebel knowledge advantageous
- Working knowledge of Oracle
- Must possess good written and numeric skills
- Commercial acumen essential
- Full driving licence
Travel & Work Arrangements/Requirements: Fully site based
Key Competencies:
- Self-motivated, yet a proven team player
- Ability to handle high volumes of work with attention to detail
- Comfortable multi-tasking across activities, people, systems and processes
- Willingness to learn, but also prepared to use own initiative where necessary
- Excellent communication and customer relationship-building skills
- Flexibility, initiative, and willingness to drive change in processes and systems
What we Offer:
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme – additional 5 days annual leave
- Company Van – with optional personal usage
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning – full free access
- Electric Car Scheme (After successfully completing one year of employment)
- Cycle Scheme (After successfully completing probation period)
Service & Sales Support Specialist in Ashford employer: irco
Ingersoll Rand is an exceptional employer located in Ashford, offering a dynamic work culture that prioritises employee ownership and collaboration. With a strong commitment to sustainability and customer success, employees benefit from generous holiday allowances, comprehensive health plans, and opportunities for professional growth through initiatives like LinkedIn Learning. The company fosters a supportive environment where team members are encouraged to take initiative and drive positive change, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Sales Support Specialist in Ashford
✨Tip Number 1
Network like a pro! Reach out to current employees at Ingersoll Rand on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service and sales support. We recommend role-playing with a friend to get comfortable with your answers and showcase your communication skills.
✨Tip Number 3
Show off your commercial acumen! During interviews, share examples of how you've successfully managed inventory or improved processes in previous roles. This will demonstrate your fit for the Service & Sales Support Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Ingersoll Rand.
We think you need these skills to ace Service & Sales Support Specialist in Ashford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service & Sales Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your ability to handle high volumes of work and your excellent communication skills.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft packages and any experience with Oracle or Siebel. We love seeing candidates who can demonstrate their commercial acumen and numeric skills, so make those stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at irco
✨Know Your Stuff
Before the interview, make sure you understand Ingersoll Rand's mission and values. Familiarise yourself with their products and services, especially those related to service and sales support. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your experience with Microsoft packages and any knowledge of Oracle or Siebel during the interview. Be ready to discuss specific examples where you've used these tools to manage inventory or process orders efficiently. This will demonstrate your technical competence and readiness for the role.
✨Communicate Clearly
Since the role involves a lot of communication with internal and external customers, practice articulating your thoughts clearly. Prepare to discuss how you've built customer relationships in the past and how you handle inquiries or complaints. Good communication skills are key!
✨Be Ready to Adapt
Ingersoll Rand values flexibility and initiative, so be prepared to discuss times when you've had to adapt to changes or drive improvements in processes. Share examples that showcase your ability to multitask and handle high volumes of work while maintaining attention to detail.
