At a Glance
- Tasks: Troubleshoot software and hardware, manage tickets, and provide top-notch IT support.
- Company: Join Ingersoll Rand, a leader in flow control and compression equipment.
- Benefits: Enjoy 25 days holiday, pension contributions, health plans, and more perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in IT service delivery.
- Qualifications: Experience with MS Office, Active Directory, and basic server tasks required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Alfreton (office based) with remote support expected for the user base around the other UK and Ireland facilities.
About Us: Ingersoll Rand is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries.
Responsibilities:
- Look after software & hardware troubleshooting, ticket coordinating/ticket triaging & ticket assignment, walk ups & basic active directory management.
- Work in a predominantly Windows based environment.
- Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support all compliance requirements the site has with various vendors.
- Management solutions, Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
- Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
- Escalate incidents and tickets to line manager 3rd line support where necessary.
- Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
- Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
- Ability to rack and stack networking equipment and servers as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
- Able to patch devices and ports where required.
- Complete workload activities in line with the businesses Service Level Agreements.
- Complete all training requirements as specified within the organisation.
- Retire and dispose of hardware in line with company policy.
- Must be comfortable working on their own with excellent problem solving skills.
Basic Qualifications:
- Experience with MS Office (O365 and previous).
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot/imaging and windows desktop deployments.
- Printer configuration (LDAP, IP addressing, etc).
- Basic server side tasks (file shares, print management).
- Mobile Phone management.
Travel & Work Arrangements/Requirements: Fully site based.
Key Competencies:
- Excellent communication at all levels, both written and verbal.
- Self-motivated, driven and able to work with minimum guidance.
- Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
- Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
What we Offer:
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period).
- 7% Employer Pension Contribution.
- Westfield Health Medical Cash Plan.
- Cover Death in Service Benefit of 4 x salary.
- Cycle scheme (After probation period).
- Electric Car Scheme (After 1 year employment).
- 10% of salary in shares after 1 year of employment.
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program.
- Enhanced Maternity & Paternity Policies.
IT Field Service Technician in Alfreton employer: irco
Ingersoll Rand is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as generous holiday allowances, a robust pension scheme, and unique perks like an electric car scheme and Costco membership, employees are empowered to thrive both personally and professionally. Located in Alfreton, the role of IT Field Service Technician provides opportunities for meaningful engagement with cutting-edge technology while ensuring a collaborative environment that values communication and problem-solving skills.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Technician in Alfreton
✨Tip Number 1
Network like a pro! Reach out to current employees at Ingersoll Rand on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Field Service Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting, ticket management, and basic networking. We want you to shine when it comes to those 1st and 2nd line support scenarios!
✨Tip Number 3
Show off your soft skills! Since this role is customer-facing, practice how you'll communicate effectively with users. Think about how you can demonstrate your problem-solving abilities and adaptability during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Field Service Technician in Alfreton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Technician role. Highlight your experience with MS Office, Active Directory, and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure to showcase your written and verbal skills in your application. We appreciate clear and concise language that reflects your ability to keep users informed and engaged.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at irco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office, Active Directory, and ServiceNow. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with ticket management systems. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT challenges in the past. Think about situations where you had to triage tickets or resolve incidents under pressure. This will highlight your ability to think on your feet and manage your workload effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Whether it's explaining a technical issue or providing updates on ticket statuses, strong communication skills are key. Consider doing mock interviews with a friend to refine your delivery.
✨Show Your Adaptability
Ingersoll Rand values adaptability, so be prepared to discuss how you've adjusted to changing priorities or new technologies in previous roles. Highlight any experiences where you successfully managed multiple tasks or learned new systems quickly, as this will demonstrate your fit for the dynamic environment.
