At a Glance
- Tasks: Manage patient onboarding and coordination for a seamless experience.
- Company: Join a leading global provider in healthcare intelligence.
- Benefits: Enjoy flexible benefits, private healthcare, and generous holiday options.
- Other info: Dynamic work environment with 24/7 online wellbeing support.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated Scheduler to join our team. The Scheduler will play a crucial role in managing patient onboarding and coordination within the Patient Support Programme (PSP) for our client. This position involves processing referrals, creating patient records within the CRM, conducting welcome calls, allocating patients to nurses, and handling telephone queries to ensure a seamless patient experience.
Key Responsibilities:
- Referral Management: Receive and process patient referrals from healthcare professionals within one business day of receipt. Validate referral details and ensure compliance with programme requirements.
- Patient Record Creation: Accurately create and maintain patient records within the CRM. Ensure all personal and clinical information is correctly documented.
- Welcome Call: Conduct a welcome call within two business days of referral. Introduce the patient to the programme, explain the service, and confirm consent. Provide guidance on next steps and answer initial questions.
- Allocation to Nurse: Assign patients to appropriate Nurse Advisors based on location and availability. Schedule initial appointments and confirm with both patient and nurse.
- Telephone Query Handling: Act as the first point of contact for patient and healthcare professional queries. Resolve issues promptly or escalate to the relevant team member.
- Compliance & Documentation: Adhere to data protection and confidentiality standards. Ensure all interactions are logged accurately in the system. Report all adverse events as per Client's requirements.
What Will You Bring?
- Strong organisational and time-management skills.
- Excellent communication skills (verbal and written).
- Ability to work under pressure and meet deadlines.
- Customer service orientation with empathy and professionalism.
Why Join Us?
- A growth-focused environment that supports career development.
- Annual paid holiday, opportunity to buy extra 5 days annual leave.
- Private healthcare (BUPA).
- Flexible benefits including dental and wellbeing schemes, competitive pension scheme, Life Assurance, Group Income Protection, Personal Accident Insurance and more!
- Online wellbeing support available 24 hours a day, 7 days a week, 365 days a year.
- Other benefits at corporate rates such as: gym memberships, access to 100s of restaurant/store discounts.
Apply now to join our team and make a difference in patients' lives.
Please note: Sponsorship is not available for this opportunity.
Scheduler employer: IQVIA
IQVIA in Livingston, Scotland is an excellent employer that fosters a collaborative team environment and prioritises employee growth through outstanding career development opportunities. Working as a Lab Operations Assistant here not only allows you to contribute to meaningful projects but also ensures you are part of a supportive workplace that values safety and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at IQVIA for the Scheduler role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with IQVIA, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at IQVIA, and how you can make a difference!
How to prepare for a job interview at IQVIA
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at IQVIA.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like IQVIA appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how IQVIA supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
