Associate Director, Client Services in Reading

IQVIA Medical Communications is seeking an Associate Director, Client Services to drive growth, quality and customer relationships across account(s) in our global business.

Who We Are

IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. The Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission. Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.

Role objective

Reporting to the Director, Client Services, this role is responsible for the management, growth and quality delivery of selected key accounts, delivered by a team of Account Handlers.

• Growth
• Take responsibility for financial performance of accounts serviced by the team, including achieving growth, revenue and profitability targets and ensuring accurate forecasting.
• Responsible for the design and implementation of Account Growth Plans for allocated accounts that drive organic expansion and new business.
• Collaborate with Business Development teams to ensure the inclusion of IQVIA Medical Communications (IMC) account growth objectives into wider IQVIA account plans.
• Maintain overview of all IMC work across allocated accounts, working with Director, Client Service and Head of Practice to identify opportunities to cross sell solutions.
• Accountable for ensuring accurate forecasting, invoicing, revenue and new business recognition, and project close out for allocated accounts.
• Support strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools.
• Client relationships and business development
• Serve as a senior client / sponsor strategic partner across team accounts, cultivating relationships to uncover new opportunities and accelerate growth.
• Handle challenging conversations / negotiations as required.
• Increase portfolio revenue by leading business development proposals for accounts serviced by the team.
• Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts and studies.
• Cultivate an external presence and attend key conferences and site training meetings to engage potential clients.
• Quality
• Lead account team to develop and execute high quality strategies and programmes that are delivered with excellence.
• Champion process optimization and ensure consistent adherence to best practices across the accounts.
• Take responsibility for customer satisfaction for accounts, identifying areas for any improvement.
• Internal collaboration
• Map Account stakeholders internally and maintain a program of contact to maintain relationships.
• Build profile internally as a subject matter expert and ambassador for IMC within wider IQVIA.
• Maintain strong collaborations across Account Management team, Customer Excellence function delivery teams.
• Team leadership
• Line manage and mentor the Account Management team delivering selected accounts, supporting and developing them to achieve their goals.