At a Glance
- Tasks: Oversee patient experience data delivery activities and collaborate with internal stakeholders on assigned studies.
- Company: IQVIA focuses on high-quality Patient Experience Data through its Clinical Outcome Assessment service offerings.
- Benefits: Opportunity to work with a variety of internal stakeholders and external vendors in a dynamic environment.
- Other info: Experience with workflow management tools like Smartsheet is preferred.
- Why this job: Join a team dedicated to enhancing patient experience through innovative data solutions.
- Qualifications: Knowledge of clinical outcome assessment, eCOA lifecycle, and project management skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
IQVIA has prioritized the generation and delivery of high-quality Patient Experience Data (PED) by building a suite of Clinical Outcome Assessment (COA) service offerings that provide an end-to-end patient experience. These service offerings include strategic and scientific advising, COA development, COA licensing, translation, linguistic validation, and eCOA implementation, among others.
The Manager – Patient Experience Data will support and execute the coordination and delivery of patient experience data on assigned studies and provide consistency throughout the end-to-end process of study delivery. This role will work closely with Associate Directors of PED and interact with a wide variety of internal stakeholders and COA service offerings.
Job Responsibilities and Essential Functions
- Provide operational oversight for patient experience data delivery activities on assigned studies, including but not limited to clinical outcome assessment (COA) strategy, licensing, linguistic validation, translations, eCOA and connected devices.
- Support and maintain relationships with key internal & external customers.
- Collaborate with other functional groups within the company to support milestone achievement and assist in managing study issues and obstacles.
- Monitor study progress against milestones and prepare/present project information proactively to all stakeholders internally and externally.
- Support the execution and delivery of patient engagement solutions and services in line with agreed upon contracts while optimizing speed, quality, and cost of delivery.
- Participate in pre-sale and bid defense preparations.
- Understand project strategy, technology considerations and operationalize the agreed upon approach.
- Collaborate with BD as needed throughout project lifecycle.
- Support the preparation of integrated approaches in collaboration with the core project team.
- Participate in problem solving and resolution efforts to include management of risk, contingencies, and issues.
- Take accountability for proactive contingency plans to mitigate risks.
- Achieve project quality by identifying and proactively managing quality risks and issues.
- Track customer preference and insights to ensure consistency through end-to-end project delivery.
- Identify changes in scope and manage change control processes.
- Identify and communicate lessons learned and best practices to promote continuous improvement.
- Adopt corporate initiatives and changes and serve as a change advocate within the PED team when necessary.
- Provide input to line managers on their project team members’ performance relative to project tasks.
Required Knowledge/Skills
- Demonstrated knowledge of one or more areas related to patient experience data including clinical outcome assessment licensing, linguistic validation, translations, eCOA lifecycle, regulatory requirements, connected devices and strategy.
Skills
- Influencing: Ability to achieve results through communication, facilitation, presentation & negotiation in a matrix service delivery environment with shared responsibilities.
- Project Management: Strong project management, strategic planning, delegation, and project risk management skills.
- Research and Regulatory: Ability to work through others to deliver results to the appropriate quality and timeline metrics.
- Organization: Planning, time-management, and prioritization skills.
- Quality: Results-oriented approach to work delivery and output.
- IT: Experience with a Workflow management tracking tool (example, Smartsheet) is preferable.
Manager - Patient Experience Data employer: IQVIA
IQVIA is located in a vibrant industry focused on patient experience data. The company offers a suite of services that enhance clinical outcomes, ensuring a meaningful impact on healthcare. Join a team that values innovation and collaboration across multiple lines of business.
