Practice Area Lead: Medical Affairs Communications in London

London, United Kingdom | Full time | Hybrid

Join us on our exciting journey. IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions and ultimately improve patient outcomes.

Thanks to our unique position within IQVIA and Medical Affairs, our global Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission. Our team includes Practice Area Leads, Strategists, Behavioral Scientists, Account and Event Managers, Operations Specialists, plus Content and Design Professionals. In partnership with our clients, we transform data and insights into effective medical communications solutions across the product lifecycle, ranging from clinical and real-world study communications support, to scientific communications and evidence communication, and to Medical Education for healthcare professionals.

We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.

Reporting to the Head of IQVIA Medical Communications, this role is accountable for the strategic growth and management of our flourishing Medical Affairs Communications practice, leading a team of 18 Account Handlers to achieve strong customer relationships, outstanding medical communications solutions and achieve growth targets and ensure high quality program strategy and delivery.

The successful candidate will support our growth by ensuring an innovative, differentiated overall proposition for the Practice Area, harnessing IQVIA's Connected IntelligenceTM differentiators, including insights, data and analytics, and collaborate internally and externally to identify and realise new partnerships for growth.

• Growth
  • Drive financial growth of Practice Area, owning the Practice net new business and revenue targets.
  • Lead Account Management and collaborate with Business Development teams and other subject matter experts to develop and implement strong Account Growth Plans which drive organic, land and expand and net new business.
  • With business development teams, actively participate in / lead as appropriate, MSA and procurement discussions to expand portfolio of clients.
  • Ensure growth of Practice across current and future target geographies by identifying and quantifying opportunities to expand capabilities and services into new areas and countries, developing business cases for expansion as appropriate.
  • Develop and execute strategy to successfully cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications.
  • Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services.
• Client relationships and business development
  • Maintain Leader-level client relationships for key companies / accounts; act as senior oversight / sponsor to key growth accounts and sit on client governance teams as required, leading initiatives to deepen and strengthen relationships across client teams and into new portfolios to drive growth.
  • Generate strong profile outside IQVIA and form relationships with senior client and industry decision makers to generate new business opportunities.
  • Take accountability for high quality, winning new business proposals, acting as senior lead for proposal and pitch / bid defence teams as required and leading Account Management team to develop high quality, differentiated solutions.
  • Maintain strong hit and strike rates for proposals and drive improvements over time.
• Quality
  • Maintain quality and effectiveness of Practice service delivery through leadership of Account Management and delivery teams, identifying opportunities to drive improvements in ways of working and advising on operational enhancements to ensure they meet Practice Area needs.
  • Accountable for financial accuracy and health of accounts, including achieving profitability targets, and effective, timely and accurate financial forecasting.
• Internal collaboration
  • Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify fruitful collaborations.
  • Participate in collaborative service development and business development opportunities that drive growth for IMC.
• Team leadership
  • Take leadership role on the IIMC Leadership Team, ensuring all activities ladder up into Practice Area growth.
  • Line manage Account Management team across a diverse portfolio of accounts, in accordance with organization's policies and applicable regulations and supporting and developing them to achieve their goals and develop new skills.
  • Devise Practice-specific training programme to ensure efficiency and consistency for core services.

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare. Moving healthcare forward. Together.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.