At a Glance
- Tasks: Lead a dynamic team to ensure top-notch client service and satisfaction.
- Company: Join IQVIA, a global leader in clinical research and healthcare intelligence.
- Benefits: Competitive salary, professional growth, and a chance to make a real impact.
- Other info: Opportunity to work in a fast-paced environment with excellent career advancement.
- Why this job: Shape the future of healthcare by managing innovative client solutions.
- Qualifications: 9 years of experience with strong leadership and communication skills required.
The predicted salary is between 36900 - 45100 £ per year.
Job Overview
Provides operational leadership (staffing and budgeting) for a group of client service professionals within a large market with primary responsibility for client service in their domain.
Essential Functions
- Plans and directs resources to ensure client satisfaction.
- Consults with clients on the uses of IQVIA products and services, developing solutions to client problems, as well as assessing the needs and developing methodologies to ensure account service teams are adequately trained and performing at optimal levels.
- Builds, develops and provides leadership within a client service team.
Qualifications
• Bachelor's Degree
- Pref
- Nine (9) years related work experience Req
- Two (2) years experience as an IQVIA Client Service Rep Pref
- Expert knowledge of the concepts, practices, reporting quality & integrity and procedures of the client service representative field.
- Expert knowledge of IQVIA products.
- Experience developing and managing others.
- Pharmaceutical experience preferred.
- Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
- Change management/process analysis skills (e. g. business process re-engineering).
- Strong communication skills, including ability to train/present and deal tactfully with clients.
- Project management experience in overseeing or contributing in complex, multi-discipline projects.
- Managerial skills, including a strong focus on team building.
- Knowledge of IQVIA databases and report creation process.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs. iqvia. com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
All information and credentials submitted in your application must be truthful and complete.
Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.
We appreciate your honesty and professionalism.
eCOA Account Management Director, Client Services in London employer: IQVIA
At IQVIA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises innovation and employee well-being. Our South West England location provides flexible working arrangements, comprehensive well-being support, and robust career development opportunities through our AI-powered talent marketplace, ensuring that you can thrive both personally and professionally while contributing to meaningful advancements in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land eCOA Account Management Director, Client Services in London
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like IQVIA. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like IQVIA.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like IQVIA. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what IQVIA is looking for. A tailored application can really make you stand out!
We think you need these skills to ace eCOA Account Management Director, Client Services in London
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at IQVIA!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show IQVIA that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at IQVIA!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At IQVIA, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at IQVIA
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at IQVIA that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with IQVIA’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
