At a Glance
- Tasks: Manage client accounts, deliver training, and drive customer success initiatives.
- Company: Join IQVIA, a leader in healthcare data science and innovation.
- Benefits: Competitive salary, remote work options, and career growth opportunities.
- Other info: Collaborative, multicultural environment with a focus on personal development.
- Why this job: Make a real impact in healthcare by supporting life science clients.
- Qualifications: Degree in Life Sciences and 3 years of relevant experience required.
The predicted salary is between 50000 - 60000 € per year.
Join us on our exciting journey! IQVIATM is The Human Data Science CompanyTM, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
The Outcomes Assessments (COAs) organization leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients – mostly life science/pharmaceutical companies – through the application of broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research. This research includes qualitative (e.g., interviews, focus groups), quantitative (e.g., clinical outcome assessments/patient-reported outcomes (PROS), preference research) and passive (e.g., digital health technology tools) approaches to understand patient, caregiver, and healthcare professional experiences and expectations of disease and treatment.
To meet our client expectations and retain the excellent reputation built up over time, the IQVIA COAs team is committed to recruiting, training and supporting driven individuals who have life science, consulting, and/or product development skills that can be applied to COA research activities. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. You will have the opportunity to address challenging client issues across multiple geographies with a hands‐on influence in developing and delivering solutions. We operate in a truly multi‐cultural, collegial and collaborative work environment that is rich in development and growth.
Role & Responsibilities
- Serve as the primary account manager for COA Accelerator clients, managing onboarding and ongoing support.
- Deliver training sessions (live and recorded) to ensure effective platform use.
- Drive customer success initiatives, monitoring engagement and proactively addressing challenges.
- Collect client feedback and collaborate with product teams to suggest enhancements based on pain points.
- Identify opportunities to expand collaboration within COA Accelerator, Instrument Services, PCS, and other IQVIA offerings.
- Support prospecting and business development in partnership with internal IQVIA stakeholders.
- Assist in marketing activities, including webinars, case studies, and promotional campaigns.
- Contribute to proposal development, presentations, demos, and trial setups for prospective clients.
- Participate in offering development, helping refine COA Accelerator and related services.
Skills & Qualifications
- Degree in Life Sciences or related field.
- 3 years of experience in a consulting/advisory/strategy role in the COA/PRO space (working either in industry, CROs, or consultancies).
- Strong client‐centric mindset with proven ability to build and maintain relationships.
- Previous consulting, sales or business development experience (account management, customer success, or similar roles are a plus).
- Deep knowledge of Clinical Outcome Assessments (COAs), Patient Experience Research and associated services.
- Excellent communication and interpersonal skills.
- Proficiency in PowerPoint and ability to deliver compelling presentations.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment and collaborate across global teams.
Additional Requirements
- Familiarity with subscription‐based SaaS platforms and digital adoption strategies.
- Understanding of clinical trial processes and COA‐related regulatory considerations.
- Ability to analyse usage data and generate insights for client engagement.
- Comfort with virtual training tools (Zoom, Teams, etc.).
- Significant experience leveraging AI tools for work.
- Fluency in English.
THIS ROLE IS NOT OPEN TO VISA SPONSORSHIP! We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIATM.
COA Accelerator Client Subscription Manager in London employer: IQVIA
At IQVIA, we pride ourselves on being a leading employer in the healthcare sector, offering a dynamic and collaborative work environment that fosters professional growth and development. As a COA Accelerator Client Subscription Manager, you will be part of a multicultural team dedicated to improving patient outcomes through innovative research solutions, with ample opportunities for training and career advancement. Our commitment to employee success is matched by our focus on client satisfaction, making IQVIA an exceptional place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land COA Accelerator Client Subscription Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IQVIA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into COAs and patient experience research. Show us you know your stuff and can talk about how you’d tackle client challenges. We love candidates who can think on their feet!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more proactive you are, the better your chances of landing that dream role with us.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace COA Accelerator Client Subscription Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the COA Accelerator Client Subscription Manager role. Highlight your relevant experience in life sciences and consulting, and show us how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your client-centric mindset and ability to build relationships. We want to see how you’ve made an impact!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our exciting journey!
How to prepare for a job interview at IQVIA
✨Know Your COA Inside Out
Make sure you have a solid understanding of Clinical Outcome Assessments (COAs) and Patient Experience Research. Brush up on the latest trends and methodologies in the field, as this will show your passion and expertise during the interview.
✨Showcase Your Client-Centric Mindset
Prepare examples that highlight your ability to build and maintain strong client relationships. Think about specific situations where you successfully addressed client challenges or drove customer success initiatives, as these experiences will resonate well with the interviewers.
✨Master the Art of Presentation
Since you'll be delivering training sessions and presentations, practice your presentation skills. Use PowerPoint to create a compelling demo that showcases your ability to communicate complex information clearly and engagingly.
✨Familiarise Yourself with SaaS Platforms
Understand the basics of subscription-based SaaS platforms and digital adoption strategies. Be ready to discuss how you can leverage these tools to enhance client engagement and support their needs effectively.
