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- Tasks: Support clients by managing requests and delivering excellent service in a dynamic environment.
- Company: Join IQVIA, a leader in healthcare intelligence and clinical research.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Gain insights into the life sciences sector and enhance your career in a supportive team.
- Why this job: Make a real impact in the pharmaceutical industry while building strong client relationships.
- Qualifications: Team player with client service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The role of Client Services Executive within the UKI OneKey Client Relationship team focuses specifically on supporting UKI OneKey small to medium sized client affiliate companies in collaboration and additionally support of the field based CSM team and wider Market Intelligence BU. This will include owning the daily management and prioritization of incoming requests from ASKIQVIA for OneKey, taking accountability for the triage and management of incoming queries, production of weekly and monthly reports, maintaining process documentation and provision of client communications.
About the Team: The OneKey Client Relationship team have a wide range of solutions and services that are provided to many areas of Life Science, EBP and Pharmaceutical companies. The focus is to provide a high standard of ongoing service for all OneKey solutions in line with client contracts. This is delivered via a blend of field and office-based roles across the team where needed. This support role will interact with all aspects of the IQVIA UK team.
Key Responsibilities:
- Building Strong Relationships with key stakeholder clients
- Delivery of Client Service Excellence in line with SLAs and Client Service Charters
- Daily management of UK Client Solutions Support Inbox and ASKIQVIA ticket process
- Triage and logging of all client requests and organizing investigation and responses with relevant internal teams
- Manage the distribution of OneKey monthly reports to all clients, working with off shore teams
- Responsible for all OneKey clients and internal notifications regarding OneKey updates, outages, NHS changes, and client specific events
- Maintain and manage all client documentation, Contracts / SLAs, Client Knowledge Hub Library
- Maintain full understanding of the processes related to UKI OneKey and added value services
- Collaborative daily working with the Client Solutions team
- Create Opportunities within SFDC for invoicing of contracted services
- Ensure compliance of storing and keeping up to date client materials in central repository
- Continually develop and update own knowledge and understanding of pharmaceutical industry, IQVIA organisation and offerings and that of assigned client base
- Provision of OOO contact for all UK field based CSMs
Personal Skills, Education and Experience Required:
- Excellent Team player with the ability to work under own initiative
- Self-motivated, driven to succeed
- Ability to organize and prioritize own workload
- Account executive/service experience
- Previous experience working in a service partnership with clients
- Understanding of the pharmaceutical industry and NHS in UK
- Excellent written and verbal communication skills
- Competent in the use of Microsoft office, to deliver professional client communications including Word, PowerPoint and Excel and internet presentations
- Good interpersonal skills and ability to interact at all levels within an organization
Client Service Specialist in London employer: IQVIA
Contact Detail:
IQVIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at IQVIA or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the OneKey solutions inside out. Show us you know how to deliver client service excellence and can handle those incoming requests like a champ!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Client Service Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Specialist role. Highlight your experience in client service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors. We love a polished application!
Demonstrate Your Team Spirit: We’re looking for a great team player! In your application, share examples of how you've successfully collaborated with others in previous roles. This will show us you’re ready to fit right into our OneKey Client Relationship team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining StudySmarter!
How to prepare for a job interview at IQVIA
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the role of a Client Services Executive and how it fits within the OneKey team. Familiarise yourself with the services offered and the specific needs of small to medium-sized clients in the pharmaceutical industry. This knowledge will help you demonstrate your ability to build strong relationships and deliver client service excellence.
✨Showcase Your Organisational Skills
Since the role involves managing incoming requests and prioritising tasks, be prepared to discuss your organisational strategies. Think of examples from your past experience where you successfully managed multiple priorities or streamlined processes. This will show that you can handle the daily management of client queries effectively.
✨Communicate Clearly and Confidently
Excellent written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few key points about how you would communicate updates or changes to clients, as this is a significant part of the role.
✨Demonstrate Your Industry Knowledge
Having a solid understanding of the pharmaceutical industry and the NHS in the UK will set you apart. Research current trends, challenges, and innovations in the sector. Be ready to discuss how these factors could impact client relationships and service delivery, showing that you're not just a fit for the role but also passionate about the industry.