At a Glance
- Tasks: Lead transformative CRM projects and modernise Sales processes with cutting-edge technology.
- Company: Join IQVIA, a leader in healthcare intelligence and clinical research.
- Benefits: Competitive salary, career growth, and the chance to shape the future of Sales.
- Other info: Opportunity to work with senior leaders and influence change across global teams.
- Why this job: Make a real impact on Sales strategy and drive innovation in a dynamic environment.
- Qualifications: Experience in program management and business analysis, preferably with Microsoft Dynamics 365.
The predicted salary is between 80000 - 100000 £ per year.
Business Transformation Lead
POSITION OVERVIEW Business Transformation Lead is a senior dual-mandate role within the Lead-2-Cash (L2C) Transformation Office, dedicated exclusively to the Catalyst CRM program — IQVIA's multi-year migration to Microsoft Dynamics 365 and full Sales process modernization.
This individual serves simultaneously as the enterprise program overseer and the principal business analyst advisor for the Sales transformation, covering the end-to-end Selling and Deal Closure value chain.
Unlike a conventional program manager, this leader is expected to be deeply embedded in the strategic intent behind the CRM workstream — translating complex Sales business requirements into actionable roadmaps while holding end-to-end accountability for governance, delivery quality, and stakeholder alignment across Commercial Solutions (CS) and Research & Development Solutions (RDS).
The role demands an uncommon blend of executive gravitas, analytical rigor, and advisory credibility — operating at Director level with a hands-on BA orientation.
- PROGRAM SCOPE
- Platform Transformation: Microsoft Dynamics 365 CRM migration — full platform cutover from legacy CRM, including data migration, integration design, and go-live stabilization.
- Sales Process Modernization: End-to-end Sales process redesign — opportunity management, pipeline governance, forecasting, and deal desk workflows for CS and RDS business units.
- AI Enablement: AI-driven solution enablement — functional design and business adoption of AI-powered CLM, Order Management, and Project Management capabilities within the CRM ecosystem.
- PRINCIPAL ACCOUNTABILITIES Program Oversight & Governance
- Own end-to-end accountability for the Catalyst CRM program — multi-year roadmap, milestone governance, dependency management, and benefits realization.
- Establish and chair the CRM steering committee, architecture review forums, and cross-BU delivery governance touchpoints with CS and RDS leadership.
- Manage program financials with full transparency to L2C leadership.
- Coordinate across the CRM PM/BA team, Architect, Hexaware delivery resources, and the Transversal Team (Dev Ops, Architecture, Release Discipline).
- Ensure operational readiness, transition-to-run planning, and post-go-live Sales platform stability across both business units.
- Serve as the primary escalation point for CRM program-level risks, issues, and stakeholder concerns — accountable for resolution and enterprise impact.
- Strategic Business Analysis & Sales Advisory
- Act as the senior BA authority for the CRM workstream — leading business requirements discovery, Sales process gap analysis, and future-state design with CS and RDS stakeholders.
- Translate enterprise Sales strategy into actionable CRM program blueprints, advising the CRM Product Owner and Practice Leads on sequencing, trade-offs, and adoption risk.
- Define and maintain KPI frameworks, success metrics, and a Benefits Realization Model that demonstrates measurable impact on Sales pipeline, deal velocity, and forecast accuracy.
- Lead functional design sessions for AI-driven capabilities (CLM, intelligent order management, project orchestration) and shape the business architecture alongside the incoming CRM Architect.
- Provide advisory to adjacent L2C Practice Leads (Pricing, Contracting, Delivery) on Sales-side decisions that create downstream dependencies in the L2C value chain.
- Stakeholder Engagement & Organizational Change
- Serve as the primary point of trust between the L2C CRM program and senior Sales leaders across CS and RDS — ensuring alignment on scope, timelines, and business expectations.
- Orchestrate cross-BU alignment sessions and executive briefings, translating program status into clear business impact narratives.
- Lead change-management and adoption planning in partnership with the Training Lead — designing enablement strategies that drive durable Sales behavior change, not just system go-live.
- Provide executive-level reporting, forward-looking insights, and strategic recommendations to the Head of L2C and senior EBT leadership.
- Influence without direct authority across globally distributed teams including the CRM PM/BA team, offshore resources, and cross-functional EBT stakeholders.
QUALIFICATIONS & EXPERIENCE
- Strong experience spanning enterprise program management and business analysis
- Demonstrated track record leading multi-year CRM transformation programs at enterprise scale — Microsoft Dynamics 365 experience strongly preferred.
- Deep proficiency in Sales process analysis, requirements elicitation, and future-state design for commercial operations (Lead-to-Cash, opportunity management, forecasting, deal desk).
- Experience managing program budgets exceeding $1M, including vendor POs, and headcount planning in a matrixed organization.
- Proven ability to influence senior Sales leaders, BU executives, and cross-functional stakeholders without formal authority.
- Strong command of program governance frameworks — steering committee design, RAID management, milestone tracking, and benefits realization.
- Fluency in English required;
- Willingness to travel periodically for executive, BU, and stakeholder engagements.
- Preferred
- Hands-on experience with Microsoft Dynamics 365 Sales module, including integration design and data migration programs.
- Familiarity with AI-driven capability design in a Sales/CRM context — CLM, intelligent pipeline management, or automated deal workflows.
- Background in Healthcare or Life Sciences industry; understanding of IQVIA's CS and RDS commercial operating models.
- Certifications: Pg MP, PMP, SAFe Program Consultant, or equivalent enterprise program credentials.
WHY THIS ROLE MATTERS The Catalyst CRM program is the foundational pillar of IQVIA's commercial modernization — redefining how the Sales organization operates across CS and RDS through a next-generation Microsoft Dynamics 365 platform, redesigned Sales processes, and AI-enabled workflows.
The Business Transformation Lead is the connective tissue between Sales strategy and CRM execution — the role that ensures this multi-year investment translates into measurable improvements in pipeline visibility, deal velocity, and revenue outcomes.
This role is not eligible for UK visa sponsorship.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs. iqvia. com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
All information and credentials submitted in your application must be truthful and complete.
Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.
We appreciate your honesty and professionalism.
Business Transformation Lead in London employer: IQVIA
IQVIA in Livingston, Scotland is an excellent employer that fosters a collaborative team environment and prioritises employee growth through outstanding career development opportunities. Working as a Lab Operations Assistant here not only allows you to contribute to meaningful projects but also ensures you are part of a supportive workplace that values safety and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Business Transformation Lead in London
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like IQVIA!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Business Transformation Lead position at IQVIA via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Business Transformation Lead in London
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at IQVIA.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to IQVIA’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at IQVIA
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to IQVIA. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at IQVIA. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to IQVIA.
