At a Glance
- Tasks: Lead strategic growth and customer partnerships in clinical research solutions.
- Company: Join IQVIA, a leader in healthcare innovation and clinical research.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in healthcare by driving innovative solutions.
- Qualifications: 10+ years in clinical research or related fields with strong account management skills.
The predicted salary is between 63000 - 77000 £ per year.
IQVIA is changing an entire industry through inspired innovation. Our people make the difference. We believe great ideas can come from anywhere, and we look for talented people and give them meaningful work to do. Join IQVIA and help us drive healthcare forward.
IQVIA Site Enablement Solutions provides site-based clinical research support designed to help sponsors and research sites address capacity, enrolment, and study execution challenges. Reporting to the Senior Director, Global Head of Site Enablement Solutions, the Director, Strategic Growth & Customer Partnerships will lead execution of the business growth strategy through strategic account planning, executive customer engagement, customer expansion, opportunity conversion, and commercialization of emerging capabilities.
This is an execution-focused commercial leadership role requiring deep expertise in site support, site augmentation, and site engagement. The Director will develop customer-specific solutions and creative commercial structures that balance customer needs with pricing, geographic reach, implementation requirements, and operational delivery feasibility. The role will be dedicated to Site Enablement Solutions and will work across Business Development, Operations, Delivery, Finance, Marketing, Technology, and Strategy to convert opportunities into sustainable, deliverable partnerships.
Responsibilities:
- Lead strategic account planning and growth execution across priority customer relationships.
- Develop account-specific expansion plans across therapeutic areas, geographies, studies, and delivery models to increase adoption and support repeatable, multi-study growth.
- Convert study-level and country-level engagements into broader portfolio and enterprise relationships.
- Build and maintain executive customer relationships, stakeholder maps, sponsorship models, and governance approaches.
- Identify and advance competitive opportunities where IQVIA can differentiate through global reach, flexibility, integrated capabilities, and measurable customer outcomes.
- Lead the design of customized site support solutions and commercial structures that align customer requirements with operational feasibility and sustainable delivery.
- Partner with Business Development and account teams throughout opportunity qualification, solution development, proposal strategy, pricing, negotiation, and bid defense.
- Increase inclusion and penetration of site support solutions within Full Service opportunities, particularly programs where site capacity or enrolment risk is material.
- Create repeatable frameworks for account growth, opportunity follow-up, pipeline-to-revenue tracking, objection handling, and conversion discipline.
- Support competitive pricing approaches, quantified value assumptions, and commercially viable alternatives in collaboration with Finance, Strategy, and Delivery.
- Translate emerging capabilities into clear, customer-ready propositions, use cases, and integrated solution pathways.
- Strengthen value articulation through return-on-investment models, key performance indicator frameworks, case studies, proof points, and differentiated customer storytelling.
- Partner with Delivery and regional teams to incorporate country readiness, resource models, contracting, pricing, and implementation requirements into commercial planning.
- Capture customer and market feedback and translate insights into offering, process, technology, and geographic expansion priorities.
- Serve as a member of the Site Enablement Solutions leadership team and provide visible ownership of the growth agenda.
- Partner with customer-facing and operational leaders to strengthen account management maturity and commercial effectiveness.
- Establish disciplined account reviews, opportunity ownership, executive stakeholder mapping, and progress reporting against growth priorities.
- Provide coaching and subject matter guidance to colleagues supporting customer engagement and solution positioning.
- Initially operate as an individual contributor; the role may assume leadership of customer-aligned delivery resources as the operating model and business needs evolve.
Education and Experience:
- Bachelor's degree in healthcare, life sciences, business, or a related discipline, or an equivalent combination of education, training, and experience.
- Minimum of 10 years of experience in clinical research, healthcare services, contract research organization services, site services, or a related life sciences environment.
- Demonstrated experience in strategic account management, customer partnerships, commercial growth, solution development, or business development.
- Demonstrated experience in site support, site augmentation, site engagement, enrolment acceleration, or related patient and site services.
- Experience designing and negotiating complex, customized service solutions that require alignment across commercial and operational stakeholders.
- Experience engaging senior stakeholders within pharmaceutical, biotechnology, or clinical research organizations.
- Experience working within global and highly matrixed organizations.
Additional Skills:
- Deep understanding of clinical trial operations, research-site workflows, site capacity constraints, and sponsor decision-making.
- Strong commercial judgment and ability to balance customer value, competitive positioning, pricing, operational feasibility, and financial sustainability.
- Ability to convert strategic priorities into executable account plans and measurable actions.
- Executive-level communication, influencing, relationship management, and presentation skills.
- Ability to lead through influence across Business Development, Operations, Delivery, Finance, Marketing, Technology, and Strategy.
- Strong problem-solving, negotiation, organizational, and prioritization skills.
- Ability to work effectively across cultures, regions, and time zones, with strong command of English.
- Knowledge of global delivery models, resource sourcing, site contracting, and country activation considerations is preferred.
- Experience coaching or leading customer-facing teams is preferred.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
Summary Location: Barcelona, Spain; Reading, Berkshire, United Kingdom; Sofia, Bulgaria; Bloemfontein, South Africa Type: Full time
Director, Site Enablement Solutions employer: IQVIA
At IQVIA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises innovation and employee well-being. Our South West England location provides flexible working arrangements, comprehensive well-being support, and robust career development opportunities through our AI-powered talent marketplace, ensuring that you can thrive both personally and professionally while contributing to meaningful advancements in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Site Enablement Solutions
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like IQVIA.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at IQVIA.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like IQVIA, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Director, Site Enablement Solutions
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at IQVIA.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at IQVIA.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to IQVIA. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at IQVIA. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at IQVIA
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research IQVIA’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
