At a Glance
- Tasks: Drive commercial performance through data insights and innovative strategies in healthcare.
- Company: Join IQVIA, a leader in healthcare analytics and commercial insights.
- Benefits: Shape strategy across Europe, lead initiatives, and influence key business decisions.
- Other info: Opportunity to thrive in a fast-paced international setting.
- Why this job: Make a meaningful impact in a dynamic healthcare environment with experienced leaders.
- Qualifications: Experience in commercial excellence, analytics, and stakeholder management in healthcare.
The predicted salary is between 60000 - 80000 £ per year.
Drive Commercial Performance Through Data, Insight and Innovation
IQVIA is seeking an experienced Commercial Excellence Lead to join a dedicated European business unit supporting an innovative Immunology & Inflammation portfolio.
This is a unique opportunity to shape commercial strategy through analytics, customer insights and sales force effectiveness.
Working at the centre of a multi-country commercial organisation, you will partner with senior leaders across Commercial Operations, Marketing, Medical Affairs and client stakeholders to optimise customer engagement, improve field force performance and drive business growth.
As Commercial Excellence Lead, you will own the commercial performance framework, leveraging CRM analytics, customer segmentation, targeting strategies and incentive programmes to support data-driven decision making across multiple European markets.
- What You'll Be Doing
- Lead Commercial Excellence Strategy
- Drive Commercial Excellence initiatives that improve customer engagement, field force effectiveness and business performance.
- Partner with senior stakeholders to translate business objectives into measurable commercial outcomes.
- Act as the subject matter expert for sales force effectiveness, targeting and commercial analytics.
- Champion a culture of continuous improvement and data-driven decision making.
- Own CRM, Analytics and Insights
- Lead CRM analytics and reporting across multiple countries and therapeutic areas.
- Monitor customer coverage, productive frequency, targeting effectiveness and field force performance.
- Develop and enhance dashboards, scorecards and reporting frameworks that support strategic decision making.
- Transform complex datasets into clear, actionable recommendations for leadership teams.
- Drive Targeting and Segmentation Excellence
- Lead customer segmentation and targeting strategies across multiple markets.
- Coordinate hyper-targeting initiatives and ensure consistent adoption across brands and countries.
- Identify opportunities to improve customer prioritisation, resource allocation and customer engagement approaches.
- Monitor effectiveness of targeting strategies and recommend enhancements.
- Lead Incentive and Performance Management
- Design and manage incentive programmes that support business objectives and desired field force behaviours.
- Establish key performance indicators and support target-setting activities across markets.
- Monitor achievement against agreed objectives and identify opportunities for performance improvement.
- Evaluate programme effectiveness and recommend enhancements.
- Lead Business Reviews and Strategic Performance Discussions
- Deliver regular business reviews for leadership teams and key stakeholders.
- Present performance trends, customer engagement insights and sales force effectiveness metrics.
- Identify opportunities, risks and improvement areas through analysis of commercial performance data.
- Support planning and forecasting activities through robust analytical insights.
- Partner Across the Organisation
- Work closely with Commercial Operations, Marketing, Medical Affairs and Training teams.
- Support implementation of customer engagement strategies and business priorities.
- Translate insights into meaningful actions that improve execution and commercial outcomes.
- Influence stakeholders across multiple countries and functions.
What We're Looking For
- Significant experience in Commercial Excellence, Sales Force Effectiveness, Commercial Analytics or Commercial Operations within the pharmaceutical, biotechnology or healthcare industry.
- Strong experience working with CRM systems, reporting tools and business intelligence platforms.
- Expertise in customer segmentation, targeting and performance management methodologies.
- Experience designing or supporting incentive compensation programmes.
- Strong analytical and problem-solving skills with the ability to influence strategic decision making.
- Experience operating in complex, international and matrixed organisations.
- Excellent communication and stakeholder management skills.
Why Join IQVIA?
At IQVIA, we combine healthcare expertise, advanced analytics and technology to help improve outcomes for patients and healthcare systems worldwide.
This role offers the opportunity to
- Shape commercial strategy across multiple European markets.
- Lead transformational Commercial Excellence initiatives.
- Influence senior business decisions through data and insight.
- Work alongside experienced leaders in Marketing, Commercial Operations and Medical Affairs.
- Make a meaningful impact in a dynamic and innovative healthcare environment.
If you are passionate about turning data into business outcomes and thrive in a fast-paced international environment, we'd love to hear from you.
- #LI-CES
- #LI-CS1
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs. iqvia. com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
All information and credentials submitted in your application must be truthful and complete.
Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.
We appreciate your honesty and professionalism.
Commercial Excellence Lead - Brand Outsourcing and HCP Engagement employer: IQVIA
IQVIA in Livingston, Scotland is an excellent employer that fosters a collaborative team environment and prioritises employee growth through outstanding career development opportunities. Working as a Lab Operations Assistant here not only allows you to contribute to meaningful projects but also ensures you are part of a supportive workplace that values safety and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Excellence Lead - Brand Outsourcing and HCP Engagement
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like IQVIA!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Commercial Excellence Lead - Brand Outsourcing and HCP Engagement
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at IQVIA, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at IQVIA
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with IQVIA’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
