At a Glance
- Tasks: Support clients by managing requests and delivering excellent service.
- Company: Join a leading market intelligence firm in the life sciences sector.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Collaborative team environment with ongoing learning and development.
- Why this job: Make a real difference in client relationships and the pharmaceutical industry.
- Qualifications: Strong communication skills and a passion for client service required.
The predicted salary is between 30000 - 40000 € per year.
The role of Client Services Executive within the UKI OneKey Client Relationship team focuses specifically on supporting UKI OneKey small to medium sized client affiliate companies in collaboration and additionally support of the field based CSM team and wider Market Intelligence BU. This will include owning the daily management and prioritization of incoming requests from ASKIQVIA for OneKey. Taking accountability for the triage and management of incoming queries, production of weekly and monthly reports, maintaining process documentation and provision of client communications.
About the Team
The OneKey Client Relationship team have a wide range of solutions and services that are provided to many areas of Life Science, EBP and Pharmaceutical companies. The focus is to provide a high standard of ongoing service for all OneKey solutions in line with client contracts. This is delivered via a blend of field and office-based roles across the team where needed. This support role will interact with all aspects of the IQVIA UK team.
Key Responsibilities
- Building Strong Relationships with key stakeholder clients
- Delivery of Client Service Excellence in line with SLAs and Client Service Charters
- Daily management of UK Client Solutions Support Inbox and ASKIQVIA ticket process
- Triage and logging of all client requests and organizing investigation and responses with relevant internal teams
- Manage the distribution of OneKey monthly reports to all clients, working with off shore teams
- Responsible for all OneKey clients and internal notifications regarding OneKey updates, outages, NHS changes, and client specific events
- Maintain and manage all client documentation, Contracts / SLAs, Client Knowledge Hub Library
- Maintain full understanding of the processes related to UKI OneKey and added value services
- Collaborative daily working with the Client Solutions team
- Create Opportunities within SFDC for invoicing of contracted services
- Ensure compliance of storing and keeping up to date client materials in central repository.
- Continually develop and update own knowledge and understanding of pharmaceutical industry, IQVIA organisation and offerings and that of assigned client base
- Provision of OOO contact for all UK field based CSMs
Personal Skills, Education and Experience Required
- Excellent Team player with the ability to work under own initiative
- Self-motivated, driven to succeed
- Ability to organize and prioritize own workload
- Account executive/service experience
- Previous experience working in a service partnership with clients
- Understanding of the pharmaceutical industry and NHS in UK
- Excellent written and verbal communication skills
- Competent in the use of Microsoft office, to deliver professional client communications including Word, PowerPoint and Excel and internet presentations
- Good interpersonal skills and ability to interact at all levels within an organization
EEO Minorities/Females/Protected Veterans/Disabled
Client Service Specialist employer: IQVIA
As a Client Services Executive at IQVIA, you will thrive in a dynamic hybrid work environment that champions collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values your contributions, ensuring you can build strong relationships with clients while delivering exceptional service. Join us in the heart of the UK life sciences sector, where your role directly impacts the success of our clients and the advancement of healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at IQVIA or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to client service roles. Think about how you would handle specific scenarios, like managing client requests or dealing with tight deadlines. We want you to shine!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that highlight your ability to manage client relationships and deliver excellent service. This will help you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Client Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Services Executive role. Highlight your experience in client service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background fits with our needs. Be sure to mention your understanding of the pharmaceutical industry and your ability to build strong client relationships.
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear, concise, and free of errors. We love a well-structured application that reflects your professionalism and attention to detail.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IQVIA
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the role of a Client Services Executive and how it fits within the OneKey team. Familiarise yourself with the key responsibilities, especially around managing client requests and delivering service excellence. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this role, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about specific situations where your communication made a difference, and be ready to discuss these during the interview.
✨Demonstrate Your Organisational Skills
The ability to organise and prioritise your workload is key for a Client Services Executive. Come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. You could even share a time when you had to triage requests and how you handled it efficiently.
✨Understand the Pharmaceutical Landscape
Having a solid understanding of the pharmaceutical industry and the NHS in the UK will set you apart from other candidates. Brush up on current trends, challenges, and how they relate to client services. This knowledge will not only impress your interviewers but also show that you're ready to hit the ground running.
