At a Glance
- Tasks: Deliver exceptional customer service and support in healthcare and OTC products.
- Company: Join a leading global provider in clinical research and healthcare intelligence.
- Benefits: 25 days holiday, private medical insurance, enhanced pension plan, and life assurance.
- Other info: Collaborative team environment with opportunities for ongoing learning and professional development.
- Why this job: Make a real impact on customer experience while developing valuable skills.
- Qualifications: 18 months in customer service, strong communication, and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Bournemouth, Office Based
Job Type: Full-time, Permanent
Join a Team That Makes a Difference!
Are you passionate about delivering exceptional customer service and helping consumers navigate healthcare and over-the-counter (OTC) products with confidence? We are looking for a Customer Service & Regulatory Advisor to join our growing team. This is an exciting opportunity for someone with strong customer service experience, excellent attention to detail, and an interest in the healthcare, pharmacy, health and beauty, or FMCG sectors.
In this role, you will be at the heart of customer and product support, managing enquiries, investigating complaints, maintaining accurate records, and ensuring regulatory and pharmacovigilance processes are followed. You will work closely with internal teams, suppliers, and clients to provide professional, compliant, and customer-focused solutions. If you enjoy problem solving, working in a fast-paced environment, and making a real impact on customer experience, we'd love to hear from you.
Key Responsibilities
- Respond to customer enquiries professionally, efficiently, and empathetically
- Manage product enquiries and customer complaints, ensuring timely and accurate resolution
- Accurately record all interactions and case information within the Customer Services database
- Prepare correspondence and communications for consumers, wholesalers, and other stakeholders
- Identify recurring issues and complaint trends, providing insight and recommendations for improvement
- Liaise with internal departments, suppliers, and clients to investigate and resolve product-related concerns
- Support reception and telephone enquiries when required, directing calls appropriately
- Ensure full compliance with Pharmacovigilance policies, procedures, and reporting requirements
- Maintain accurate records in line with company and regulatory standards
- Stay informed about industry developments, regulations, and factors affecting the healthcare and consumer products sector
- Contribute to continuous improvement initiatives within the customer service and regulatory functions
About You
We're looking for someone who is customer-focused, detail-oriented, and confident communicating with a wide range of stakeholders.
Essential Experience
- A minimum of 18 months' experience in a fast-paced customer service environment
- Experience handling customer complaints and resolving complex enquiries
- Experience maintaining accurate records and working to established processes
- Strong written and verbal communication skills
Desirable Experience
- Experience within the FMCG, healthcare, pharmacy, consumer health, health and beauty, or regulated products sectors
- Exposure to pharmacovigilance, product quality complaints, or regulatory processes
Skills & Knowledge
To be successful in this role, you will demonstrate:
- Strong customer service and customer relationship management skills
- Excellent attention to detail and commitment to accuracy
- The ability to identify trends within customer feedback and complaints data
- Strong problem-solving skills and a proactive approach to finding solutions
- Confidence communicating with customers, clients, suppliers, and internal stakeholders
- The ability to manage your own workload and prioritise effectively
- Good Microsoft Office skills, including Excel for data management and reporting
- The ability to follow standard operating procedures and regulatory requirements
- A professional, collaborative, and adaptable approach
Qualifications
- Educated to A-Level standard or equivalent
- Good standard of education including Mathematics and English
Why Join Us?
- Be part of a supportive and collaborative team
- Gain exposure to regulatory, pharmacovigilance, and customer quality processes
- Develop valuable skills within the healthcare and consumer products sector
- Work in a role where your insight and problem-solving directly improve customer experience
- Opportunities for ongoing learning and professional development
Our Benefits …
- 25 days of Holiday can go up 28 days after 6 years of service
- Private Medical Insurance
- Enhanced Pension Plan
- Life assurance
- And many more!
Please note we do not sponsor visa’s in this role.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Customer Services Regulatory Advisor in Bournemouth employer: IQVIA
IQVIA in Livingston, Scotland is an excellent employer that fosters a collaborative team environment and prioritises employee growth through outstanding career development opportunities. Working as a Lab Operations Assistant here not only allows you to contribute to meaningful projects but also ensures you are part of a supportive workplace that values safety and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Regulatory Advisor in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IQVIA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IQVIA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Regulatory Advisor in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IQVIA:Your cover letter is your chance to shine! Tell us why you want to work at IQVIA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IQVIA!
How to prepare for a job interview at IQVIA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
