Associate Director, Client Services - IQVIA Medical Communications

Overview

In this role, you will lead the growth, quality, and client relationships for key accounts, guiding a team of Account Handlers to deliver outstanding medical communications. You will drive revenue, profitability, and forecast accuracy while shaping account growth plans and cross-sell opportunities. You’ll partner with business development and multiple IQVIA functions to extend services and manage strategic pricing. You will cultivate senior-level client partnerships, protect study budgets, and champion process improvements to ensure exceptional delivery and client satisfaction. This is a strategic, cross-functional leadership role within Medical Communications that shapes account success and

Responsibilities

• Drive account growth, revenue, and profitability targets with accurate forecasting
• Design and implement Account Growth Plans for allocated accounts
• Collaborate with Business Development to integrate growth objectives into broader IQVIA plans
• Oversee cross-sell opportunities and expand client relationships across study phases
• Ensure accurate invoicing, revenue recognition, and project close-out
• Support strategic pricing initiatives and include IMC services in pricing tools
• Build and maintain senior client relationships, including procurement, to identify new opportunities
• Lead pitch/bid development and oversee win/loss outcomes
• Maintain deep knowledge of therapeutic landscapes relevant to accounts
• Champion quality programs and process improvements to deliver excellence
• Map stakeholders and act as IMC subject matter expert internally
• Line manage and develop Account Management team and plan for resource needs

Key requirements

• relationship building
• negotiation
• strategic thinking
• forecasting and budgeting
• pricing strategy and tools
• account management and client engagement