Account Lead - Pharma Review

Are you looking to join a fast‑paced company, working with some of the biggest names in healthcare? Our team of experts draw from their specialist healthcare insight, to review and approve materials for patients, caregivers and HCPs that are distributed around the world. If you’re ambitious, hardworking, organized and enjoy working with customers on scientific materials - then we’d love to hear from you. There are tight deadlines, and our customers demand the best from us - but if you’re the sort of person who thrives in this kind of environment, you’ll thrive.

Whilst experience is important, we really want to see your passion for customer management and genuine enthusiasm for the work we do.

What’s the role of an Account Lead?

An Account Lead is a senior member of the Customer Management team responsible for the strategic direction and execution of a team and key account(s). In addition to overseeing account performance, the role includes line management responsibilities, ensuring team members are supported, developed, and aligned with business goals. The Account Lead is accountable for understanding and articulating the customer’s needs, ensuring the team delivers high‑quality outputs that drive account stability and growth. They also manage the financial performance of the account(s), delivering against revenue targets and contributing to the overall success of the organization. The Customer Management team are responsible for the delivery of projects for our customers. The Account Lead ensures projects exceed customer expectations and are delivered to budget. The Account Lead reports to the senior management team, Associate Director of Medical Account Management.

Account Lead responsibilities

• Providing insights to inform and shape the development of the customer strategic plan as well as leading the understanding of the customers’ needs throughout the account team.
• Building and maintaining positive and enduring customer relationships across multiple levels.
• The established point of contact for the customer and being recognized as a strategic partner.
• Responsible for the high‑quality delivery of tasks against SLA’s by the account team, ensuring that we exceed all customers’ expectations.
• Empowering the account team, ensuring things are done with quality consistently.
• Identifying key issues and resolving them internally/with customers quickly.
• Building broad networks, participating in the development and delivery of new business pitches/RFP documents and contributing to incremental business.
• Demonstrating commitment to exploring optimal ways of working.
• Setting standards for the team.
• Preparing and running customer Executive Business Review meetings, highlighting excellence and identifying areas of improvement.
• Involvement in account audit and resolution.
• Building effective internal partnerships with other IQVIA departments – such as sales, to successfully win, retain and deliver on the account.
• Financial management and forecast accuracy at account(s) level, delivering against revenue.
• Representing the customer internally (ops meetings, financial, senior leadership, townhalls etc.).
• Line managing team members to enable personal development and ensure quality of the work assigned.
• Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
• Participate in the selection process for hiring new employees by conducting candidate review and participating in the interviewing process.
• Account Leads are ambassadors for IQVIA Pharma Review, helping to build the profile and customer base of the Company.

Qualifications

• 5+ years’ experience within medical communications/healthcare/pharmaceuticals/Regulatory working currently as an account management or account director or equivalent.
• Life Science degree.
• Demonstrable experience delivering high quality projects for customers, on time and on budget.
• Excellent communication skills.
• Experience in delivering presentations and leading customer pitches.
• Experienced in coaching, mentoring or managing others.
• Experience working in a fast‑paced environment.
• Experience in building strong customer partnerships.
• Experience problem solving and providing solutions.
• Understanding of the ABPI, EFPIA, IPHA and PhRMA codes of conduct.
• Experience working in Veeva Vault PromoMats/MedComms, Aprimo or similar review and approval system.

Location: Spain, Portugal, UK. This role is not eligible for UK visa sponsorship.

Desirable skills or qualifications

• Masters or PhD in life sciences or business related experience.
• Signatory/AQP expertise.
• Medical or Pharmacist qualification.

Hybrid Work Model

Our hybrid work model has one mandatory office day; this provides an opportunity to work with your account team face to face as well as other IQVIA employees.

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