At a Glance
- Tasks: Manage client accounts, deliver training, and drive customer success initiatives.
- Company: Join a leading company in life sciences with a focus on innovation.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Collaborate with global teams in a dynamic and supportive environment.
- Why this job: Make a real impact in the healthcare sector while working with cutting-edge technology.
- Qualifications: Degree in Life Sciences and 3 years of relevant experience required.
The predicted salary is between 50000 - 60000 £ per year.
Responsibilities
- Serve as the primary account manager for COA Accelerator clients, managing onboarding and ongoing support.
- Deliver training sessions (live and recorded) to ensure effective platform use.
- Drive customer success initiatives, monitoring engagement and proactively addressing challenges.
- Collect client feedback and collaborate with product teams to suggest enhancements based on pain points.
- Identify opportunities to expand collaboration within COA Accelerator, Instrument Services, PCS, and other IQVIA offerings.
- Support prospecting and business development in partnership with internal IQVIA stakeholders.
- Assist in marketing activities, including webinars, case studies, and promotional campaigns.
- Contribute to proposal development, presentations, demos, and trial setups for prospective clients.
- Participate in offering development, helping refine COA Accelerator and related services.
Skills & Qualifications
- Degree in Life Sciences or related field.
- 3 years of experience in a consulting / advisory / strategy role in the COA / PRO space (working either in industry, CROs, or consultancies).
- Strong client‑centric mindset with proven ability to build and maintain relationships.
- Previous consulting, sales or business development experience (account management, customer success, or similar roles are a plus).
- Deep knowledge of Clinical Outcome Assessments (COAs), Patient Experience Research and associated services.
- Excellent communication and interpersonal skills.
- Proficiency in PowerPoint and ability to deliver compelling presentations.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment and collaborate across global teams.
Additional Requirements
- Familiarity with subscription‑based SaaS platforms and digital adoption strategies.
- Understanding of clinical trial processes and COA‑related regulatory considerations.
- Ability to analyze usage data and generate insights for client engagement.
- Comfort with virtual training tools (Zoom, Teams, etc.).
- Significant experience leveraging AI tools for work.
- Fluency in English.
THIS ROLE IS NOT OPEN TO VISA SPONSORSHIP!
IQVIA is an equal opportunity employer. All qualified applicants will receive consideration.
COA Accelerator Client Subscription Manager employer: IQVIA LLC
At IQVIA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a COA Accelerator Client Subscription Manager, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to make a meaningful impact in the life sciences sector. Our commitment to employee growth, coupled with our focus on client success, ensures that you will thrive in your role while contributing to groundbreaking advancements in healthcare.
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We think this is how you could land COA Accelerator Client Subscription Manager
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We think you need these skills to ace COA Accelerator Client Subscription Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at IQVIA LLC, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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How to prepare for a job interview at IQVIA LLC
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In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
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✨Know their business model
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